Blackview User Forum

 
tanel
Topic Author
Posts: 1
Joined: Tue Sep 15, 2020 5:43 pm

bv6300 with familylink locked does not ring

Tue Sep 15, 2020 5:54 pm

I'm using BV6300 pro and google familylink for both of my kids and it looks like these phones do not ring when the daily limit is used and phones are locked.
They do vibrate when the settings are configured to do so and you try to call them, but no ringing. Once I unlock the phones, then all works normally.
The same is not happening on other phones with familylink.
It can't be some weird setting my kids have accidentally played with, as both BV6300 phones act the same way.

Any suggestions?
 
User avatar
blackview_admin
Posts: 7564
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: bv6300 with familylink locked does not ring

Wed Sep 16, 2020 9:43 am

tanel wrote:
I'm using BV6300 pro and google familylink for both of my kids and it looks like these phones do not ring when the daily limit is used and phones are locked.
They do vibrate when the settings are configured to do so and you try to call them, but no ringing. Once I unlock the phones, then all works normally.
The same is not happening on other phones with familylink.
It can't be some weird setting my kids have accidentally played with, as both BV6300 phones act the same way.

Any suggestions?

Hello, after checking with the after-sale department. maybe it's the software problem and you can send email to them: support02@blackview.hk

Who is online

Users browsing this forum: No registered users and 1 guest