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blackview_admin
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Re: 9900 Pro UN-EU edition Android 10 update

Sat Sep 12, 2020 7:40 am

Martin Meza wrote:
It's not opening, is there any problem with the link? Can I open it with my phone, or I have to use a PC?

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.
Please keep your phone on android 9.
If necessary, You can contact the after-sale department to send the Software and tools for you.
Email: support02@blackview.hk
 
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Re: 9900 Pro UN-EU edition Android 10 update

Sat Sep 12, 2020 7:41 am

psycon wrote:
can you please provide a better installation instruction.
ie download links to the tools used
checksum file

what do you do with the phone? do this while the phone is running normally, or do you boot in a special mode


I downloaded the latest ap mdt by googling it, guessed at driver to install... i can get to the scan part but it fails as i dont have checksum....   i installed checksum generator by randomly googling it but it fails...

yeah, proper installation instructions would be nice.

Hello, We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.
Please keep your phone on android 9.
If necessary, You can contact the after-sale department to send the Software and tools for you.
Email: support02@blackview.hk
 
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blackview_admin
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Re: 9900 Pro UN-EU edition Android 10 update

Sat Sep 12, 2020 7:43 am

Angespar wrote:
hi, yesterday i updated my BV9900 pro, today i see the zip link is different, is there any difference?  thank you

Hello, if you could update it, then it's no a problem or if there is something wrong, you just could contact the after-sale department directly to get the new software and tools,
But We don't suggest that update the phone to android 10, because the software is not stable right now after some users updated it and feedback some questions to us, our engineer is checking.
Email: support02@blackview.hk
 
Area_man
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Re: 9900 Pro UN-EU edition Android 10 update

Sun Sep 13, 2020 12:01 am

Sorry for my confusion about the link not working. Wifi is required to view the website and download the file, but now it appears that we should wait on the update altogether until the kinks are worked out, and that's fair enough. Are there plans for an OTA update? Not asking about a expected date of release, just if one is being planned. Thanks.
 
Angespar
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Re: 9900 Pro UN-EU edition Android 10 update

Mon Sep 14, 2020 12:43 pm

I updated 5 days ago using this link https://mega.nz/file/iSxRQAjA#hVwMxQp0l ... aRZP7lTB_U, for now I have not encountered any problems!
 
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blackview_admin
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Re: 9900 Pro UN-EU edition Android 10 update

Tue Sep 15, 2020 8:03 am

Area_man wrote:
Sorry for my confusion about the link not working. Wifi is required to view the website and download the file, but now it appears that we should wait on the update altogether until the kinks are worked out, and that's fair enough. Are there plans for an OTA update? Not asking about a expected date of release, just if one is being planned. Thanks.

Sorry for this inconvenience caused to you.
Once we update it, will make an announcement. 
 
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blackview_admin
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Re: 9900 Pro UN-EU edition Android 10 update

Tue Sep 15, 2020 8:06 am

Angespar wrote:
I updated 5 days ago using this link https://mega.nz/file/iSxRQAjA#hVwMxQp0l ... aRZP7lTB_U, for now I have not encountered any problems!

Thank you for your feedback.
 
Maximuszju
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Where is Administration bbs.blackview.hk?

Wed Sep 16, 2020 6:37 am

Where is administration?
It is about advertisement on your website.
Thanks.
 
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blackview_admin
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Re: Where is Administration bbs.blackview.hk?

Wed Sep 16, 2020 10:30 am

Maximuszju wrote:
Where is administration?
It is about advertisement on your website.
Thanks.

Good day. If you have questions please send an email to here: mary@blackview.hk

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