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blackview_admin
Posts: 7564
Joined: Mon Aug 17, 2015 3:30 am
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Re: Bluetooth not working at all.

Thu Jul 02, 2020 6:56 am

Lking wrote:
Hello.

I'm experiencing multiple problems with this phone including Bluetooth not working at all.

It will flash a name of another device then nothing. No paring so no connection.
I have tried everything I can find including turning off smart battery options, duraspeed.
Opening the handset boot test mode.

I ran the test and Bluetooth failed to initiate.
Please help here.

I'm adding in the additional faults in this post so they are all seen together but I will open or add to other threads as appropriate.

L.k




Next problem is the rf test failed, no registration to lte.
I have accessed the handset testing mode via the dialer. *#*#4636#*#* and lte is on and provisioned switches are all on.
The problem is now, the ims is not Registered for volte.
The device won't do a manual operator provision.
So no phonecalls in my area because our towers are all brand new 4gdigital.

The temperature sensor is out by 15 degrees.
The screen looses touch ability.
Vodafone nz say that unless Bv contact them directly to have the Bv9900 provisioned for New Zealand the phone is not usable on 4g in Nz.
The phone seller Rugged Phones Nz refuses to help at all.

Hello, You'd better contact the professional after-sale department: support02@blackview.hk
 
carlosnunezcpd
Posts: 1
Joined: Tue Sep 15, 2020 2:04 pm

Re: Smart watch Bluetooth connection lost

Tue Sep 15, 2020 2:08 pm

bolder_toss wrote:
Gday. I can't connect my {Samsung Galaxy watch active 2}
with my new bv9900
but when I use my bv9500 (not pro ver.) all works great ly fine.
also when I use bv9900 very first time, I have connected with watch without any problems, then ,after a few couples of hovers (bout 5 of less) connection lost , and don't return.  none mamualu non automatically.
-many times I reset both of ma gadgets (cellphone an watch). it doesn't help .
-set battery optimisation [off]. doesn't help also.

I really love my new phone bv9900, please help good people.

Hi, Did you were able to fix this? I'm having the same issue.
 
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blackview_admin
Posts: 7564
Joined: Mon Aug 17, 2015 3:30 am
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Re: Smart watch Bluetooth connection lost

Wed Sep 16, 2020 10:28 am

carlosnunezcpd wrote:
bolder_toss wrote:
Gday. I can't connect my {Samsung Galaxy watch active 2}
with my new bv9900
but when I use my bv9500 (not pro ver.) all works great ly fine.
also when I use bv9900 very first time, I have connected with watch without any problems, then ,after a few couples of hovers (bout 5 of less) connection lost , and don't return.  none mamualu non automatically.
-many times I reset both of ma gadgets (cellphone an watch). it doesn't help .
-set battery optimisation [off]. doesn't help also.

I really love my new phone bv9900, please help good people.

Hi, Did you were able to fix this? I'm having the same issue.

Hello, You'd better contact the professional after-sale department: support02@blackview.hk

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