Blackview User Forum

 
bestaudioguy
Topic Author
Posts: 1
Joined: Tue Aug 21, 2018 4:38 pm

IQ wireless charging

Wed Jul 24, 2019 5:46 pm

Have a BV9500 that is 11 months old and it just stopped being able to be charged using the wireless pad.  To test it I tried an iPhone 8 and it worked on the pad.  This just started 2 days ago.  Not sure the issue, but it seems like the wireless charging circuit inside the phone is the issue.  Nothing listed in the settings about it.
When you put the phone on the pad, the LED on the pad lights up, then goes out and does not charge.  Also tried another pad and same thing.  Also iPhone charged on both, so its fair to say its not the charging pad.
Do they have a warranty on the phone or am I beat and have to buy another one?
 
User avatar
blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: IQ wireless charging

Thu Jul 25, 2019 2:58 am

Hi,did you charged the phone by Type C cable? Does it work?
 
thergarten
Posts: 1
Joined: Fri Apr 17, 2020 5:33 pm

Re: IQ wireless charging

Fri Apr 17, 2020 5:40 pm

There ist the same Problem with my bv9500.

Since about 3 weeks there is the new problem that the BV9500 doesn´t charge wireless. Charging with cable is no problem. I tried different wireless chargers (original Blackview charger w1 and car charger). After buying the phone in 2019 wireless charging worked without any problems. The charger is working with other phones.
When positioning the phone on the charger there is no reaction any more (constant green light on blackview charger).
By using an app to check the phones qi charge function there is the report that the phone doesn´t support wireless charging.

model: bv9500
software number: BV_BV9500_V1.0_20190320_20190517-0041
 
User avatar
blackview_admin
Posts: 7441
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: IQ wireless charging

Sat Apr 18, 2020 3:32 am

thergarten wrote:
There ist the same Problem with my bv9500.

Since about 3 weeks there is the new problem that the BV9500 doesn´t charge wireless. Charging with cable is no problem. I tried different wireless chargers (original Blackview charger w1 and car charger). After buying the phone in 2019 wireless charging worked without any problems. The charger is working with other phones.
When positioning the phone on the charger there is no reaction any more (constant green light on blackview charger).
By using an app to check  the phones qi charge function there is the report that the phone doesn´t support wireless charging.

model: bv9500
software number: BV_BV9500_V1.0_20190320_20190517-0041

Hello, About this problem, you've better contact our professional after-sale department.
After-sale department email: support02@blackview.hk
 
Lolo976
Posts: 48
Joined: Sat Nov 25, 2017 7:21 pm

Re: IQ wireless charging

Mon Jul 20, 2020 4:05 pm

I've the same problem, anybody with a solution?
Downgrade or upgrade?
Physical problem?

Who is online

Users browsing this forum: No registered users and 1 guest