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bcattaert
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Joined: Thu May 09, 2019 8:48 am

When i try to put my PIN in there is no OK button, so I can't use phone

Thu May 09, 2019 8:54 am

Since the last software update there is no checkmark button on the lockscreen. 
Apparently the checkmark was removed and you just needed to type the pin code. But if i type my pin it does'nt unlock the phone.
One user in a post (added the link to the thread) i read said that the software update changed the pin.



https://www.techbone.net/blackview/bv55 ... phone/2317
 
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blackview_admin
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Re: When i try to put my PIN in there is no OK button, so I can't use phone

Thu May 09, 2019 8:11 pm

Hi there.

After every firmware update Blackview highly recommends to perform a factory reset to avoid weird issue like this one.
Please perform a factory reset from the recovery mode, as showed here:

http://bbs.blackview.hk/viewtopic.php?f=192&t=334922
 
bcattaert
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Posts: 2
Joined: Thu May 09, 2019 8:48 am

Re: When i try to put my PIN in there is no OK button, so I can't use phone

Fri May 10, 2019 8:06 am

Hi
This is not an option for us since we plan to rollout the bv5500 to our ~200 drivers who are always on the road.
 
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blackview_admin
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Re: When i try to put my PIN in there is no OK button, so I can't use phone

Fri May 10, 2019 11:15 am

bcattaert wrote:
Hi
This is not an option for us since we plan to rollout the bv5500 to our ~200 drivers who are always on the road.

Updates are not mandatory. If your company uses phones for such business activity, i suggest you to disable automatic firmware updates to avoid issues like that.

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