Blackview User Forum

 
wilczur
Topic Author
Posts: 19
Joined: Fri Jan 11, 2019 4:48 pm

Phone find new update but cant install

Fri Jul 26, 2019 4:42 pm

Hi, phone few days ago finds and download new firmware from OTA, but i cant install it, every time i click install now it back to previous screen.
https://cs5-2.4pda.to/16893114/20190725_224956.mp4?s=008289a005ad08d75d3b2cc200000000ddd36d39378b13effb537516cdac0b7a
 
User avatar
blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone find new update but cant install

Sat Jul 27, 2019 3:42 am

Hi, there; Can you offer us a video about what had happened when you install the new update?
 
wilczur
Topic Author
Posts: 19
Joined: Fri Jan 11, 2019 4:48 pm

Re: Phone find new update but cant install

Sat Jul 27, 2019 6:11 am

Problem is that new update dont install like on video from this link that i added.
Few days ago I get notification that new update is avaiable. I download it on wifi.
I see that download is complete 100% and i can choose 2 options, install now and install later.
When i click install now, on 2 seconds phone not respond, and after that it dont reboot to install but back to screen about phone.

I can make video, but wat hosting you want? YouTube will be ok?
Attachments
Screenshot_20190727-080937.png
Last screen
Screenshot_20190727-080937.png (166.68 KiB) Viewed 495 times
Screenshot_20190727-080924.png
Second screen
Screenshot_20190727-080924.png (322.43 KiB) Viewed 495 times
Screenshot_20190727-080915.png
First screen
Screenshot_20190727-080915.png (151.68 KiB) Viewed 495 times
 
User avatar
blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone find new update but cant install

Sat Jul 27, 2019 7:10 am

Grateful for your reply, I can't find any video in the link you sent me before.
I would be really appreciated if you can send me a link of  Youtube.
 
wilczur
Topic Author
Posts: 19
Joined: Fri Jan 11, 2019 4:48 pm

Re: Phone find new update but cant install

Sat Jul 27, 2019 7:33 am

 
moris
Posts: 2
Joined: Sat Jul 27, 2019 8:50 am

Re: Phone find new update but cant install

Sat Jul 27, 2019 9:00 am

Mam dokładnie ten sam problem z BV9500. Aktualizacja BV_BV9500_V1.0_20190320_20190517-0041
 
User avatar
blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone find new update but cant install

Sat Jul 27, 2019 9:14 am

Thanks a lot, you can reboot the phone and connect WiFi to install the new version again
 
moris
Posts: 2
Joined: Sat Jul 27, 2019 8:50 am

Re: Phone find new update but cant install

Sat Jul 27, 2019 9:32 am

Niestety ponowne uruchomienie telefonu nie pomogło.
 
ntalas
Posts: 3
Joined: Fri Jul 26, 2019 1:38 pm

Re: Phone find new update but cant install

Sat Jul 27, 2019 10:41 am

Hello , sorry to post here, but this is also my problem. The same . The phone don't start the update but return to the previous menu. I try to restart the phone but how i can re download the software? It is always downloaded also after restart the phone.
 
wilczur
Topic Author
Posts: 19
Joined: Fri Jan 11, 2019 4:48 pm

Re: Phone find new update but cant install

Sat Jul 27, 2019 12:34 pm

I reboot 3 times, update still on 100%, no option to download again.

Who is online

Users browsing this forum: No registered users and 1 guest