Blackview User Forum

 
pieplu
Posts: 1
Joined: Wed Apr 24, 2019 6:33 am

Re: [TRACKED] Wireless charging problem

Wed Apr 24, 2019 6:41 am

i have the same problem with BlackView bv5800pro and charger is LIMXEMS Universal Qi charging pad : https://www.amazon.fr/gp/product/B07DHPXTNR/
maybe the problem is the "Qi" thing here ?

i'm disappointed because i bought two of them for my phone, and none will charge wireless

i'll try the one suggested above.
 
Nihonsuki
Posts: 3
Joined: Wed Jun 05, 2019 8:33 pm

Re: [TRACKED] Wireless charging problem

Wed Jun 05, 2019 8:43 pm

Me too. Working fine until recently and now only charging when over about 80%. Otherwise cuts out after a minute or so.
 
hilts01
Posts: 1
Joined: Sun Oct 29, 2017 12:27 pm

Re: [TRACKED] Wireless charging problem

Thu Jun 13, 2019 3:38 pm

I got my BV6800Pro in November last year and also have the same wireless charging issue with the W1.  I have tried using other wireless chargers and the issue is the same.  The phone seems to think its fully charged but doesnt go above around 50% anymore. The W1 charges my LG work phone with no problems.
Also, I can no longer charge by plugging in the supplied charge cable in the bottom of the phone - nothing happens when I plug it in.  This cable works because it powers the W1 charger so i know thats not the fault.
Worryingly, this is pointing towards a faulty/poor quality battery as the same thing happened to my older BV6000 after about 15 months.  I had to buy a replacement battery as Blackview would not supply one stating "its over 12 months old" and install it myself which was not an easy task.  

As this phone is only 7 months old I would expect a replacement phone or refund if this cant be fixed with a Firmware/Software update soon.  
BLACKVIEW - please respond to this message and raise it as an official case as a matter of urgency. my confidence in these phones is falling rapidly after advising many friends and family to also purchase Blackview phones.
 
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blackview_admin
Posts: 7622
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Re: [TRACKED] Wireless charging problem

Fri Jun 14, 2019 9:08 pm

hilts01 wrote:
I got my BV6800Pro in November last year and also have the same wireless charging issue with the W1.  I have tried using other wireless chargers and the issue is the same.  The phone seems to think its fully charged but doesnt go above around 50% anymore. The W1 charges my LG work phone with no problems.
Also, I can no longer charge by plugging in the supplied charge cable in the bottom of the phone - nothing happens when I plug it in.  This cable works because it powers the W1 charger so i know thats not the fault.
Worryingly, this is pointing towards a faulty/poor quality battery as the same thing happened to my older BV6000 after about 15 months.  I had to buy a replacement battery as Blackview would not supply one stating "its over 12 months old" and install it myself which was not an easy task.  

As this phone is only 7 months old I would expect a replacement phone or refund if this cant be fixed with a Firmware/Software update soon.  
BLACKVIEW - please respond to this message and raise it as an official case as a matter of urgency. my confidence in these phones is falling rapidly after advising many friends and family to also purchase Blackview phones.

Hi there, as you can see from the "[TRACKED]" tag in the thread title, this is already an official case. Tech team is aware and working for a fix. ;)
 
sams
Posts: 146
Joined: Mon Aug 01, 2016 4:39 pm

Re: [TRACKED] Wireless charging problem

Sun Jun 16, 2019 11:12 am

blackview_admin wrote:
Hi there, as you can see from the "[TRACKED]" tag in the thread title, this is already an official case. Tech team is aware and working for a fix. ;)

Hi admin, as you can see from the date under the thread title, 4 months have passed. And most of those "[TRACKED]" are 6 months old. Nice reactivity Blackview... Do you even have a Tech team ? You know they need to be at least 2 to call it a team ;)
 
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blackview_admin
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Re: [TRACKED] Wireless charging problem

Sun Jun 16, 2019 1:09 pm

sams wrote:
blackview_admin wrote:
Hi there, as you can see from the "[TRACKED]" tag in the thread title, this is already an official case. Tech team is aware and working for a fix. ;)

Hi admin, as you can see from the date under the thread title, 4 months have passed. And most of those "[TRACKED]" are 6 months old. Nice reactivity Blackview... Do you even have a Tech team ? You know they need to be at least 2 to call it a team ;)

Fixing issues requires time. Please be patient.
 
BrianDobby
Posts: 1
Joined: Wed Jul 03, 2019 6:55 pm

Re: [TRACKED] Wireless charging problem

Wed Jul 03, 2019 6:58 pm

Hi, Admin
For the record, I have this problem with my BV9500 that arrived a week ago. 

How will we know when a fix is available?
 
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blackview_admin
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Re: [TRACKED] Wireless charging problem

Thu Jul 04, 2019 11:24 am

Tech team is still working on that. No ETA unfortunately.
 
Nihonsuki
Posts: 3
Joined: Wed Jun 05, 2019 8:33 pm

Re: [TRACKED] Wireless charging problem

Thu Jul 04, 2019 3:07 pm

Proving fairly consistent over time. Over 80%, charging works fine, under and it falters after thirty seconds or so. A consistent problem should be easy to fix. Is anyone actually assigned to the bug?
 
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blackview_admin
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Re: [TRACKED] Wireless charging problem

Fri Jul 05, 2019 8:17 am

Nihonsuki wrote:
Proving fairly consistent over time.  Over 80%, charging works fine, under and it falters after thirty seconds or so.  A consistent problem should be easy to fix. Is anyone actually assigned to the bug?

Yes! The issue has been tracked. Tech team is working on it!

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