Blackview User Forum

 
domi650
Posts: 3
Joined: Tue Sep 11, 2018 2:37 pm

Re: [TRACKED] Wireless charging problem

Fri Feb 15, 2019 7:03 am

Hello
Since yesterday, my device no longer charges wireless.
I have four different QI chargers that have all worked fine so far and with all of them the error occurs.
When you place it on the charger, it first shows that it is charging, but after about 30 seconds, charging stops.
best regards
 
pacosanroman
Posts: 2
Joined: Mon Feb 18, 2019 2:00 pm

Re: [TRACKED] Wireless charging problem

Mon Feb 18, 2019 2:26 pm

Hello. My two phones BV6800Pro got the same problem. the wireless charging functions well just a few times. I've already test with the Blackview QI charger supplied with the phones as well as other chargers I got.
 
jang
Posts: 21
Joined: Wed Sep 27, 2017 5:26 pm

Re: [TRACKED] Wireless charging problem

Tue Feb 19, 2019 4:37 pm

domi650 wrote:
Hello
Since yesterday, my device no longer charges wireless.
I have four different QI chargers that have all worked fine so far and with all of them the error occurs.
When you place it on the charger, it first shows that it is charging, but after about 30 seconds, charging stops.
best regards

Try testing the wireless charging with different battery charge levels, like 50%, 60%, 70% etc.
 
yakue01
Topic Author
Posts: 5
Joined: Wed Jan 30, 2019 7:10 pm

Re: Wireless charging problem

Thu Feb 21, 2019 9:10 pm

blackview_admin wrote:
Can somebody test wireless charging using our Blackview wireless charger? https://m.it.aliexpress.com/item/329213 ... wgQAvD_BwE

The issue may be related to 3rd party chargers and their shape/internals.


Dear admin.

Now, I have the original Blackview wireless charger and I have the same problem. I can charge the phone If this has 80% or more battery. 
 
riccant
Posts: 2
Joined: Fri Mar 08, 2019 10:02 am

Re: [TRACKED] Wireless charging problem

Fri Mar 08, 2019 10:24 am

Good morning,
I have the same problem.
I received the mobile and the wireless charger non more the one mounth ago.
The first 3-5 recharges have been done with the wireless charger and it worked well, but now it is not possible to recharge the mobile using wireless.
In details, when I plug the charger in the electricity the green led start to flash,but in the moment in which I put the mobile on the base it seemes that is charging process is starded, but after a couple on minutes , the led became red and it doen't works.
Meanwhile the wired racharge process is as announced in your comunication (2.5 hour).

Where is the problem? Mobile or charger?
Thanks a lot
 
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blackview_admin
Posts: 7009
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Wireless charging problem

Sun Mar 10, 2019 8:05 pm

A fix for such issue will be delivered with a firmware update, don't worry ;)
 
riccant
Posts: 2
Joined: Fri Mar 08, 2019 10:02 am

Re: [TRACKED] Wireless charging problem

Tue Mar 19, 2019 5:56 pm

Dear administrator, do you know when the new firmware will be available?
Thanks in advance
 
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blackview_admin
Posts: 7009
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Wireless charging problem

Tue Mar 19, 2019 9:16 pm

riccant wrote:
Dear administrator, do you know when the new firmware will be available?
Thanks in advance

As stated many times for many phones for many updates.... ETA on new firmwares can't be available, i'm sorry. You'll have to wait patiently ;)
 
albertgalpin
Posts: 2
Joined: Mon Feb 11, 2019 12:08 am

Re: [TRACKED] Wireless charging problem

Sun Mar 24, 2019 1:19 pm

Same problem. Wireless charging worked for two months and not doesn't work. WHEN will we get the update? Many people are reporting this problem (as well as auto focus). The upgrade should be priority.
 
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blackview_admin
Posts: 7009
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Wireless charging problem

Sun Mar 24, 2019 5:37 pm

albertgalpin wrote:
Same problem. Wireless charging worked for two months and not doesn't work. WHEN will we get the update? Many people are reporting this problem (as well as auto focus). The upgrade should be priority.

Tech team is working on fixing all the issues, don't worry.

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