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cipazer
Topic Author
Posts: 12
Joined: Thu Nov 01, 2018 5:14 am

canceled order from blackview 9600 plus , changed in 9700

Sun Jun 09, 2019 3:43 pm

Hy i ordered a blackview bv 9600 plus but i recived an email that the phone is not going to be produced anymore 
 i ve been promised that i ill become an 9700 pro 
i sent an email on may 26 th for that but no answer .........
 i attached both emails below 

pls help kelly is not answering. the phones are pretty good but the company comunicates very bad with customer 

I am waiting for a solution to my email and order 
thx 

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[table][tr][td][table][tr][td][color=#202124][size=65]Adrian Stoia <adi.stoia@gmail.com>[/size][/color][/td]
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[td]Sun, May 26, 3:21 PM
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[tr][td][table][tr][td]to Blackview
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[ltr][size=100]Hy 
i apllyed on 6 november 2018 for a blackview bv 9600 plus and 2 gifts in value of 371 usd 

i have been informed that 9600 plus isn t gonna be manufactured so , i have been totld that i have been transfered for a blackview bv 9700 pro 
I didn t receive any confirmation from Blackview so i am writing u about this 

I want the package super early bird + more gifts which includes tempered glass wireless charger and nicht vision camera in value of 346 USD . I need your written confirmation that this package is reserved for me, 

There is a difference of 25 usd betwen what i have paid for the 9600 plus and the early bird of 9700 pro. What do we do about this ? Are you gonna transfer the money back in to my account or i can choose more perks ? 
Thank you  and i need an answer very soon  you have my money for over 6 months .

Have a nice day 
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[color=#202124][size=65]Kelly <kelly@blackview.hk>[/size][/color][/td]
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[td]Fri, Feb 22, 11:05 AM
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[tr][td][table][tr][td]to me
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[ltr][size=100]we will change it for you for the BV9700 Pro,  it will be shipped in May.

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[font=Arial]Best regards,
Kelly 

Post : Marketing manager 
Website:[color=#222222]blackview.hk

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------------------ Original ------------------
From:  "Adrian Stoia"<adi.stoia@gmail.com>;
Date:  Fri, Feb 22, 2019 04:24 PM
To:  "Kelly"<kelly@blackview.hk>;

Subject:  Re: Fw: Would you like to take the Pro instead?


Is it possible to become a 9700 pro instead when  it should appear ?


On Fri, Feb 22, 2019 at 10:23 AM Adrian Stoia <adi.stoia@gmail.com> wrote:[/font][/size][/size][/ltr]


Hy
First time first 
My order number 968 and the shipping number  EX025557293SG  . I didnt recieve the 2 usb c fast charging cable afferent to the order ?
How we solve this problem? 
Second if i accept the Pro instead of Plus what is the list of perks that i ll become ?
Thx 

On Thu, Feb 21, 2019 at 1:57 PM Kelly <kelly@blackview.hk> wrote:
Hi friend,

Would you like to take the Pro instead? the plus will not be produced. if you will accept the Pro, we can arrange the shipment within February, all the gifts in the perk will also be shipped together.

Below is the only difference:

BV9600 Pro (Side fingerprint scanner)

BV9600 Plus (In-display fingerprint scanner)


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[color=#202124][size=65]Kelly <kelly@blackview.hk>[/size][/color][/td]
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[td]Mon, Feb 25, 4:53 AM
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[tr][td][table][tr][td]to me
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[ltr][size=100]all the gifts in the perk will be shippd together.

About  the charging cable, if you need more, you can buy from  the online store.

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[font=Arial]Best regards,
Kelly 

Post : Marketing manager 
Website:[color=#222222]blackview.hk
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