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Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

[TRACKED] (Software )touch massive problem (non hardware)

Wed May 29, 2019 5:07 am

I am having problem with the touch sensitivity is low and i cant change it
I only have the pre installed screen protector on my screen
So we want some option to increase
,And the other problems is Multi touch,
I can't use more than 2 fingers
It only work when i take a screenshot by dragging 3 fingers on the screen,
I had tried multi touch programs
And the top number of fingers was 2
But when i go to developer setting and i enable the (show finger clicks) then i can see 5 on the screen but its only 2 that really works (first two)



Touch screen software massive problem


Specially for the gamers who use the bv9500 pro device
I've been suffering
These problem since i got the phone

Can you just fix it
I didnt pay 450$ to deal with problems that can be fixed easily, just like these one
,Plus the sensitivity is a bit low
And to let you know
These problem is on all the bv9500 pro phones
Not just in my device
You can tell that the problem isn't a hardware problem by watching these video that i made

https://youtu.be/g99sVPzIHoE

##Important informations before watching the video:
-The white dots is my finger taps.
-the other circles is how the phone respond to it.

I was thinking that the problem was a (GPU) problem because the screen was stuttering when i play fps games just like how the touch does in the video above (the exact same way)
We need a solution for these problem
 
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blackview_admin
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Re: (Software)touch massive problem (non hardware)

Wed May 29, 2019 8:51 am

Can anybody else confirm such issue?
 
Tech Addict
Posts: 135
Joined: Sun Dec 02, 2018 4:53 am

Re: (Software)touch massive problem (non hardware)

Wed May 29, 2019 10:07 am

I can see five distinct touches only when "Show Pointer" feature is enabled in Developer Options. Otherwise, any app installed from Play Store will register two touches but the third causes the first two to be lost.

I don't game with this device though, but otherwise can confirm the described issue.
 
Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

Re: (Software)touch massive problem (non hardware)

Wed May 29, 2019 10:37 am

There is video part 2 for more details:
https://youtu.be/mnkrwVc_fnM

You can see how the screen is stuttering because of the touch problem

And these is another random video in YouTube
https://youtu.be/mnkrwVc_fnM
You can see the touch problem at
7:10 - 8:40 - 9:40 - 11:31
And you can see the same problem in all the video

You can see the same exact problem in any bv9500 pro gaming random video on YouTube
# needs a solution in the next update
also the phone need an option to increase the touch sensitivity.
 
Cilone
Posts: 44
Joined: Thu Dec 20, 2018 3:57 pm

Re: (Software)touch massive problem (non hardware)

Thu May 30, 2019 9:35 am

blackview_admin wrote:
Can anybody else confirm such issue?

I can confirm, i now know the reason of some touch issues i had.
PLEASE FIX IT ASAP.
 
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blackview_admin
Posts: 6776
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Re: [TRACKED] (Software )touch massive problem (non hardware)

Thu May 30, 2019 5:21 pm

Such issue has been sent to the tech team for a fix.
 
Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

Re: [TRACKED] (Software )touch massive problem (non hardware)

Wed Jun 05, 2019 6:29 am

Is there Any information about the new update yet?
 
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blackview_admin
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Re: [TRACKED] (Software )touch massive problem (non hardware)

Wed Jun 05, 2019 10:09 pm

Ragheed88888 wrote:
Is there Any information about the new update yet?


Nope. It will take time, by the way.
 
Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

Re: [TRACKED] (Software )touch massive problem (non hardware)

Tue Jun 11, 2019 2:55 pm

blackview_admin wrote:
Ragheed88888 wrote:
Is there Any information about the new update yet?


Nope. It will take time, by the way.

I don't want the update to come late when i have an old phone we need that to be done faster
I do YouTube videos and the touch is a huge problem for me
Also there is another problem
The phone sometime get frozen and i need to long click the power button to restart the phone
 
Ragheed88888
Topic Author
Posts: 11
Joined: Mon May 13, 2019 2:30 am

Re: [TRACKED] (Software )touch massive problem (non hardware)

Sat Jun 29, 2019 10:07 am

Still waiting for software fixes

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