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Tech Addict
Posts: 135
Joined: Sun Dec 02, 2018 4:53 am

Re: New update doesn't work

Mon Apr 22, 2019 2:10 am

BH41 wrote:
My BV9500pro is now up to date : BV9500pro V1.0_20190320_20190320-1730

If I may ask a favor,
In the Intercom app, please create a new digital channel in any location.  Just start to, no need to actually save the channel.
I'm curious to know if there is an option for setting up a "time slot" with digital channels or not.  This would likely be in a "Group" contact type, or possibly "Person" and "all" include it too.
Please let me know.  This would be the only reason I'd want to update my phone at this point because it's actually working acceptably well for me at this time.
Thank you!
 
97gérard216
Posts: 67
Joined: Mon Sep 05, 2016 7:07 pm
Location: Martinique

Re: New update doesn't work

Mon Apr 22, 2019 7:39 am

Tech Addict wrote:
Is it really xxx.com?  I can see that particular domain being blocked by other apps, certain ISPs, but I assume you just shortened the actual URL to xxx.com to avoid having to type it.  I can't say as I blame you...  virtual keyboards suck.


I did not seize any URL. When "Adblock" is enabled in the router and I click on update, the BV9500Pro displays "No network available (Unable to resolve host" fota server ". No address associated with hostname) or sometimes" fota5.xxx.com/ ".
In addition, during the OTA update, no URL can be entered. The smartphone automatically updates itself to "Wi-Fi" or returns an error message.
When I disable "Adblock", successful OTA update.
 
BH41
Posts: 20
Joined: Fri Dec 21, 2018 5:24 pm

Re: New update doesn't work

Mon Apr 22, 2019 5:32 pm

Tech Addict wrote:
In the Intercom app, please create a new digital channel in any location.  Just start to, no need to actually save the channel.
I'm curious to know if there is an option for setting up a "time slot" with digital channels or not.  This would likely be in a "Group" contact type, or possibly "Person" and "all" include it too.
Please let me know.  This would be the only reason I'd want to update my phone at this point because it's actually working acceptably well for me at this time.
Thank you!

Dear friend, Unfortunately not, no time slot capability at this time.(I tried all : Group contact, person or  all..)
I think the intercom capability is only 12.5khz Bandwith, so It only works without time slot.   Not sure the intercom hardware is designed  for 6.25khz bandwith...... 
For information, I can have QSO  beetween BV9500pro and  MD380 in digital mode !
hope this help - regards
Last edited by BH41 on Wed Apr 24, 2019 1:53 pm, edited 3 times in total.
French user !
BV_BV9500Pro_V1.0_20190320_20190320-1730 s/n: BV9500Pro0000924
 
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blackview_admin
Posts: 7103
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: New update doesn't work

Mon Apr 22, 2019 10:34 pm

Tomator wrote:
I got notification that update is available yesterday (so some may need more patience). The update was downloaded but couldn't install. The screen with [Update now]/[Update later] buttons was disappearing few seconds after tapping [Update now] and nothing happened. The install package was still downloaded and allowed to try again. I loaded battery to 100% and restarted but this didn't help. I wanted to report the issue and decided to record the phone's behavior. To make it more understandable I switched to English, started recording, tapped the [Update now] and... confirmation pop-up appeared. Then the phone updated successfully to BV_BV9500Pro_V1.0_20190320.

So:
  • BV to check why update doesn't work in other languages (at least Polish didn't work)
  • Users to switch phones to English before update if had problem like described above.


Thanks for your feedback!
 
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blackview_admin
Posts: 7103
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: New update doesn't work

Mon Apr 22, 2019 10:41 pm

Guys if you still have issue on updating your phone, please set phone's language in English and try again.
 
dee-san
Posts: 67
Joined: Wed Oct 19, 2016 10:55 am

Re: New update doesn't work

Tue Apr 23, 2019 3:09 pm

I don't get any update at all, now I know why:

The App "System Update" tries to reach following URL:
https://fota5p.adups.com/

But I just get "SSL Handshake timed out"
Any solution for this?

dee~
 
Lolo976
Topic Author
Posts: 47
Joined: Sat Nov 25, 2017 7:21 pm

Re: New update doesn't work

Tue Apr 23, 2019 9:23 pm

Same here, in English and French
 
kumstrecker
Posts: 4
Joined: Wed Jul 18, 2018 6:51 am

Re: New update doesn't work

Wed Apr 24, 2019 6:23 am

now it looks like the Network error isn`t there but still as before the OTA update is not availible for my BV9500
The Version on my BV9500 is
BV_BV9500_V1.0_20180814_20180926-2247
I try to change the language but it doesn`t help.
I checked the thread here but I couldn´t find a way to update the BV9500.
The question again, how can I update the smartphone to the latest availible firmware?
 
dee-san
Posts: 67
Joined: Wed Oct 19, 2016 10:55 am

Re: New update doesn't work

Wed Apr 24, 2019 9:26 am

Website seems to work now and tada, update found on phone.
Now testing and praying for it to work... ;)

dee~
 
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blackview_admin
Posts: 7103
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: New update doesn't work

Wed Apr 24, 2019 11:20 pm

kumstrecker wrote:
now it looks like the Network error isn`t there but still as before the OTA update is not availible for my BV9500
The Version on my BV9500 is
BV_BV9500_V1.0_20180814_20180926-2247
I try to change the language but it doesn`t help.
I checked the thread here but I couldn´t find a way to update the BV9500.
The question again, how can I update the smartphone to the latest availible firmware?


As stated many times, OTA updates don't reach every user at the same time, so you'll have to..... wait!

These steps may help your phone getting updated:

1) Remove SIMs and MicroSD cards from your phone.

2) Perform a factory reset

3) Set phone language in English

4) Connect to WIFI networks (so disable data connection)
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