Blackview User Forum

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Lolo976
Topic Author
Posts: 47
Joined: Sat Nov 25, 2017 7:21 pm

New update doesn't work

Sun Mar 31, 2019 8:25 am

Hi, there a new update in OTA today for my BV9500 (not pro).
But when I download and click install I see the android robot et ''error''.
And my phone reboot and ask me to do the update again...
Help please.
 
ZseHUN
Posts: 5
Joined: Sun Mar 31, 2019 7:57 am

Re: BV9500 Wireless Update

Sun Mar 31, 2019 8:35 am

Hi!
I have one BV9500 (not Pro) phone. 
And I have error is the system during refresh. 
My current firmware version: BV_BV9500_V1.0_20181026_20181119-1437
The new wireless update version: BV_BV9500_V1.0_20190320_20190320-1435
The updating file is downloading successfully, automatical unziping OK.
Rebooting the phone, and the update is starting. But about at 20-25 percents the system updating is stopping and indicating only this failure message : "ERROR" .
The phone is starting automatically again, but the refresh is failed. 
I have already tried the hard a reset, no SIM card, no memory card, but the updating is failed.

What is a problem, and when is new updating coming?
Radomised simprocess error reboot is frustrating every 1-2 days.
I hoped , that unfortunately this updating would have helped but I was deluded .
 
ZseHUN
Posts: 5
Joined: Sun Mar 31, 2019 7:57 am

Re: New update doesn't work

Sun Mar 31, 2019 8:36 am

Hi!
I have one BV9500 (not Pro) phone. 
And I have error is the system during refresh. 
My current firmware version: BV_BV9500_V1.0_20181026_20181119-1437
The new wireless update version: BV_BV9500_V1.0_20190320_20190320-1435
The updating file is downloading successfully, automatical unziping OK.
Rebooting the phone, and the update is starting. But about at 20-25 percents the system updating is stopping and indicating only this failure message : "ERROR" .
The phone is starting automatically again, but the refresh is failed. 
I have already tried the hard a reset, no SIM card, no memory card, but the updating is failed.

What is a problem, and when is new updating coming?
Radomised simprocess error reboot is frustrating every 1-2 days.
I hoped , that unfortunately this updating would have helped but I was deluded .
 
jramon
Posts: 6
Joined: Sun Jul 22, 2018 9:46 pm

Re: New update doesn't work

Sun Mar 31, 2019 9:01 am

Hello, the same thing happens to me.
The version is BV_BVB9500_V1.0_20190320_20190320-1435
 
wertor
Posts: 1
Joined: Sat Feb 09, 2019 5:48 pm

Re: New update doesn't work

Sun Mar 31, 2019 9:03 am

same here :(
btw, update process is somewhat stupid - in case of error have to downloaded again
 
pt123456789
Posts: 6
Joined: Tue Jan 22, 2019 1:31 pm

Re: New update doesn't work

Sun Mar 31, 2019 10:10 am

Hi, i have the same problem. I have try'd factory reset over the recovery but this also don't works.
The update stops witch error at araound 25% (ca. 10-15 sconds after start of update)

Please fix update!
 
Crosswalkersam
Posts: 2
Joined: Mon Sep 17, 2018 2:06 pm

Re: New update doesn't work

Sun Mar 31, 2019 10:49 am

Same issue here. Dowload works (519MB), but when updated it just says ERROR and reboots with the old version (20181026-1437).

Tried it multiple times, does not work for me.
 
Francesco78
Posts: 1
Joined: Sun Mar 31, 2019 10:54 am

Re: New update doesn't work

Sun Mar 31, 2019 11:08 am

Hi,
My name is Francesco and I have a bv9500, no pro and it's ok.
But in the last 2 days I received a possibility to download new firmware version :
Bv_bv9500_v1.0_20190320_20190320-1435
Without completed the update.
Battery over 60%
Download the firmware without a problem, but when the phone restart and try to install the new software, after less a minute the operation stopped without message or problem and restart normally, and version of firmware are the old version...
If you want ask me.any questions, I hope Tu helpful.
Thanks
Francesco
 
Feri
Posts: 1
Joined: Sun Mar 31, 2019 12:19 pm

Re: New update doesn't work

Sun Mar 31, 2019 12:22 pm

+1
Bv9500 not pro
 
User avatar
tehnokrats
Posts: 1
Joined: Sun Mar 31, 2019 12:36 pm

Re: New update doesn't work

Sun Mar 31, 2019 12:44 pm

Lolo976 wrote:
Hi, there a new update in OTA today for my BV9500 (not pro).
But when I download and click install I see the android robot et ''error''.
And my phone reboot and ask me to do the update again...
Help please.

Same problem, same device, tried it twice for good measure. Atleast it did not brick the device.
-----------------
BV9500 Now
BV6000 Since 2016
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