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Lolo976
Topic Author
Posts: 45
Joined: Sat Nov 25, 2017 7:21 pm

[TRACKED] need to switch off my phone to charge

Mon Feb 18, 2019 8:57 pm

Hi.
To charge my phone I need to:
Switch off the phone
Plug the cable (original otg cable)
And then it charge, and I can switch on it still continue to charge.
But when my phone is on, if I connect my cable, nothing.
I've already try a hard reset.

If you have a solution.
Thanks in advance
 
pt123456789
Posts: 6
Joined: Tue Jan 22, 2019 1:31 pm

Re: need to switch off my phone to charge

Tue Feb 19, 2019 1:27 pm

Hi,

I have the same issue on my bv9500 (not PRO).
The Firmware Version is BV_BV9500_V1.0_20181026_20181119-1437.

Reseting to factory defaults doesn't help.
 
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blackview_admin
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Re: need to switch off my phone to charge

Tue Feb 19, 2019 2:23 pm

Please perform a factory reset ( =total wipe) from the recovery menu ( http://bbs.blackview.hk/viewtopic.php?f=192&t=334922   ), use the original CHARGING CABLE (not the OTG one!) and report back.
 
pt123456789
Posts: 6
Joined: Tue Jan 22, 2019 1:31 pm

Re: need to switch off my phone to charge

Wed Feb 20, 2019 1:32 pm

Hi,

i have wipe'd my phone but the problem is still there.
 
Lolo976
Topic Author
Posts: 45
Joined: Sat Nov 25, 2017 7:21 pm

Re: need to switch off my phone to charge

Wed Feb 20, 2019 8:01 pm

Still the same.
The original cable, wipendata factory and wipe cache data.
Me too, juste a 9500 and same firmware BV_BV9500_V1.0_20181026_20181119-1437.

Thanks on advance.
 
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blackview_admin
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Re: need to switch off my phone to charge

Thu Feb 21, 2019 10:19 am

OK, issue now tracked. Tech team will be informed.
 
Lolo976
Topic Author
Posts: 45
Joined: Sat Nov 25, 2017 7:21 pm

Re: [TRACKED] need to switch off my phone to charge

Thu Feb 21, 2019 7:39 pm

Thanks.
I add that since this problem appeared the battery is quickly empty (2 days).
If this info can be useful.
 
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blackview_admin
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Re: [TRACKED] need to switch off my phone to charge

Mon May 06, 2019 7:55 pm

romi wrote:
I am using pro version, after the latest update, my phone does not detect charger anymore if it's the switch is on.
but if I restart, it can be detected again. everytime I want to charging this phone, I should restart it.
this is so disturbance. please kindly update this BUG

Did you perform a factory reset after the update?
 
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blackview_admin
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Re: [TRACKED] need to switch off my phone to charge

Wed May 08, 2019 5:17 pm

romi wrote:
blackview_admin wrote:
romi wrote:
I am using pro version, after the latest update, my phone does not detect charger anymore if it's the switch is on.
but if I restart, it can be detected again. everytime I want to charging this phone, I should restart it.
this is so disturbance. please kindly update this BUG

Did you perform a factory reset after the update?


Yes I have. but the problem still remain. and the battery drain faster. it's 50% battery consume for 6 hours on screen, with normal use.

Ok, a fix will come with a software update.
 
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blackview_admin
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Re: [TRACKED] need to switch off my phone to charge

Thu May 30, 2019 5:18 pm

romi wrote:
is there any update?

Still not, you'll have to be patient.

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