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Kanigami
Topic Author
Posts: 4
Joined: Thu Feb 07, 2019 7:13 pm

Front Camera not Working (BV9500)

Thu Feb 07, 2019 7:19 pm

Hello, 
After searching through this forum I did not find any solution or people having the same issue. 
When I try to open my camera app and to connect to the front camera it just stops working, similarly, other apps freeze or close. 
It does not seem to be due to several apps using it at the same time and I've seen that people have had similar problems in the past with other models, any tips on how to manage this problem? 
Thank you in advance! 
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
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Re: Front Camera not Working (BV9500)

Thu Feb 07, 2019 9:58 pm

Hi there, the first thing to try is to perform a factory reset (total wipe) of phone. This will rule out if this is a software or hardware related issue. Please report back ;)
 
Kanigami
Topic Author
Posts: 4
Joined: Thu Feb 07, 2019 7:13 pm

Re: Front Camera not Working (BV9500)

Fri Feb 08, 2019 7:44 am

thank you for your answer @blackview_admin! I've just done a factory reset and I still have the same problem :/ 
what else could I do? 
Thank you in advance!
 
blackview_admin
Posts: 6133
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Re: Front Camera not Working (BV9500)

Wed Feb 13, 2019 6:17 pm

It looks like an hardware fault, unfortunately. You'll have to contact your seller to have it repaired/replaced under warranty.
 
Kanigami
Topic Author
Posts: 4
Joined: Thu Feb 07, 2019 7:13 pm

Re: Front Camera not Working (BV9500)

Wed Feb 13, 2019 11:06 pm

thank you for your answer!
it's too much of a hassle though, I'll probably open it myself, any advice if I want to try to repair it manually? :) 
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
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Re: Front Camera not Working (BV9500)

Fri Feb 15, 2019 10:11 pm

Kanigami wrote:
thank you for your answer!
it's too much of a hassle though, I'll probably open it myself, any advice if I want to try to repair it manually? :) 

Opening will void warranty, remember that.
Here you can find a spare front camera:
https://www.aliexpress.com/item/Origina ... 66f2705ff7
 
Kanigami
Topic Author
Posts: 4
Joined: Thu Feb 07, 2019 7:13 pm

Re: Front Camera not Working (BV9500)

Fri Feb 15, 2019 10:14 pm

Yes thank you, hopefully, someone just forgot to plug it! 
and I did not plan on using the guarantee as it would take months since I ordered from an Asian company and I am living in Europe! 
Thx for your answers though I'll let you know of the results! 
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
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Re: Front Camera not Working (BV9500)

Sat Feb 16, 2019 10:58 pm

Glad to help you, let us know ;)

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