Blackview User Forum

 
Hkwjy
Topic Author
Posts: 4
Joined: Tue Nov 13, 2018 4:09 am

Camera underwater

Wed Dec 26, 2018 11:49 am

Why my bv9500 pro can't take photo or video at underwater?
It's always out from camera and go back to home menu. Sometime it's not go back to menu but shutter doesn't work.
Anyone can help?
 
blackview_admin
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Re: Camera underwater

Wed Dec 26, 2018 9:13 pm

Please perform a factory reset, use the Opencamera app and report back if this solves your issue
 
Hkwjy
Topic Author
Posts: 4
Joined: Tue Nov 13, 2018 4:09 am

Re: Camera underwater

Thu Dec 27, 2018 3:26 pm

Still can't take photos from underwater, I try opencamera application when I want to shoot the screen always freeze. If the phone I pull out from water it's normal again.
 
blackview_admin
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Re: Camera underwater

Fri Dec 28, 2018 12:38 am

Did you perform a factory reset? 
 
Hkwjy
Topic Author
Posts: 4
Joined: Tue Nov 13, 2018 4:09 am

Re: Camera underwater

Sat Dec 29, 2018 1:38 am

Yes I did
 
blackview_admin
Posts: 6052
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Camera underwater

Sat Dec 29, 2018 10:52 pm

Ok, very weird issue. Definitely.
It looks like an hardware problem related to bad sealing. What I reccomend is to contact your seller to have your device replaced under warranty, as this is the best way to get back a full working -and sealed- unit.

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