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Tomator
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Posts: 153
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Phone got from Indiegogo stopped working.

Mon Dec 03, 2018 9:12 am

Hi,

One of outs BV9550 Pros stopped working permanently. They are got from Indiegogo. Can BV fix the problem?
BV6000 P2 BV9500Pro
 
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Re: Phone got from Indiegogo stopped working.

Tue Dec 04, 2018 2:26 pm

Please contact kelly@blackview.hk
 
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Tomator
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Posts: 153
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Location: Poland

Re: Phone got from Indiegogo stopped working.

Wed Dec 19, 2018 8:47 am

blackview_admin wrote:
Please contact kelly@blackview.hk

Thanks, I contatced Kelly and sent the phone to the address in my country she gave me. Kelly seems busy, so I'll ask here. I assume this company ships the phone to BV, right? So the phone must go forth and back. How long can it take until we'll get it repaired back?
BV6000 P2 BV9500Pro
 
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Re: Phone got from Indiegogo stopped working.

Thu Dec 20, 2018 7:31 pm

Tomator wrote:
blackview_admin wrote:
Please contact kelly@blackview.hk

Thanks, I contatced Kelly and sent the phone to the address in my country she gave me. Kelly seems busy, so I'll ask here. I assume this company ships the phone to BV, right? So the phone must go forth and back. How long can it take until we'll get it repaired back?


If repaired it may take 1-2 weeks.
 
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Tomator
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Posts: 153
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Phone got from Indiegogo stopped working.

Mon Feb 11, 2019 12:41 pm

Hi,

Kelly confirmed the phone arrived to BV and it was stated that the damage was man-made. We discussed it and I sent money for repair on December, 29. Since then I got no information about the status despite I asked couple of times. I got no response at all. I'm starting to worry that something is wrong. How can I check if my phone is repaired and send back, and what's happening to it?
BV6000 P2 BV9500Pro
 
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Re: Phone got from Indiegogo stopped working.

Wed Feb 13, 2019 7:14 pm

Tomator wrote:
Hi,

Kelly confirmed the phone arrived to BV and it was stated that the damage was man-made. We discussed it and I sent money for repair on December, 29. Since then I got no information about the status despite I asked couple of times. I got no response at all. I'm starting to worry that something is wrong. How can I check if my phone is repaired and send back, and what's happening to it?

You'll have to contact Kelly for that.
Consider also that in February, because the Chinese End of the year, all services will be on holiday!

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