Blackview User Forum

 
mvdwege
Topic Author
Posts: 14
Joined: Mon Apr 24, 2017 8:27 am

SIM/TF-Card cover screw too thin: breaking off

Fri Nov 16, 2018 6:23 pm

Hi,

The screws holding the cover for the SIM/TF Card compartment are too thin. The right one broke off while I was screwing it back in, leaving the tip in; I was certainly not exercising any more force than I would usually apply when screwing a cover closed, but this screw just plain snapped.

Of course, the water resistance of my phone is now ruined. How can I solve this? Or have this solved, since the device is obviously still under warranty (received yesterday)?
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: SIM/TF-Card cover screw too thin: breaking off

Fri Nov 16, 2018 7:47 pm

You can contact your seller to have your device replaced under warranty. 
 
mvdwege
Topic Author
Posts: 14
Joined: Mon Apr 24, 2017 8:27 am

Re: SIM/TF-Card cover screw too thin: breaking off

Fri Nov 16, 2018 8:16 pm

My seller *is* Blackview, I bought the phone in the Indiegogo campaign. So who do I contact?
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: SIM/TF-Card cover screw too thin: breaking off

Sat Nov 17, 2018 1:16 am

mvdwege wrote:
My seller *is* Blackview, I bought the phone in the Indiegogo campaign. So who do I contact?

Feel free to contact kelly@blackview.hk
 
mvdwege
Topic Author
Posts: 14
Joined: Mon Apr 24, 2017 8:27 am

Re: SIM/TF-Card cover screw too thin: breaking off

Thu Nov 29, 2018 10:39 am

Kelly is not answering her mail.
 
blackview_admin
Posts: 6385
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: SIM/TF-Card cover screw too thin: breaking off

Sat Dec 01, 2018 4:25 am

mvdwege wrote:
Kelly is not answering her mail.

Try again, she's busy
 
mvdwege
Topic Author
Posts: 14
Joined: Mon Apr 24, 2017 8:27 am

Re: SIM/TF-Card cover screw too thin: breaking off

Wed Dec 05, 2018 9:51 am

Done, got the address for the EU warranty shipments. Thanks!
 
Perrko
Posts: 7
Joined: Thu Oct 25, 2018 4:03 am

Re: SIM/TF-Card cover screw too thin: breaking off

Wed Dec 05, 2018 5:42 pm

I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.
 
blackview_admin
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Re: SIM/TF-Card cover screw too thin: breaking off

Wed Dec 05, 2018 11:49 pm

Perrko wrote:
I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.

you'll have to be patient :)
 
KONSTANTINOS
Posts: 7
Joined: Fri Oct 20, 2017 9:42 pm
Location: Greece

Re: SIM/TF-Card cover screw too thin: breaking off

Mon Jan 07, 2019 7:49 pm

blackview_admin wrote:
Perrko wrote:
I wish I could get an answer also with information on how to send the phone back.
But I will keep trying sending Kelly emails, how there can be only 2? people taking care of things like this is beyond me. They probably get lots of emails during one day.

you'll have to be patient :)


You laughing with US?

I am the owner of three of your company's #blackview products. #BV8000pro #BV9000pro (not F) and #BV9500pro.....
The problems in all three phones are unacceptable. Shame a lot of pity for you !!! Your service is disassembled and unfortunately no help is given to the people who supported you. But it seems you are not very interested in this. You lost another client....
You're simple......TRAGIC !!!!!

Best Regards and Happy New Year
Konstantinos

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