Blackview User Forum

 
Paul.david.carr
Topic Author
Posts: 3
Joined: Tue Nov 06, 2018 3:39 am

SIM card installation

Tue Nov 06, 2018 4:28 am

The 9500 Pro does not recognize my SIM card. There are no instructions on how to proceed, but I think I match the picture in the booklet. Is there a video available?
 
blackview_admin
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Re: SIM card installation

Wed Nov 07, 2018 5:03 pm

Put your SIM into the slot. Then perform a factory reset and report back.
 
Roni
Posts: 7
Joined: Tue Nov 06, 2018 3:24 am

Re: SIM card installation

Wed Nov 07, 2018 9:36 pm

Use slot 1 (left side) if only installing one Sim card.
 
Paul.david.carr
Topic Author
Posts: 3
Joined: Tue Nov 06, 2018 3:39 am

Re: SIM card installation

Fri Nov 09, 2018 6:05 pm

blackview_admin wrote:
Put your SIM into the slot. Then perform a factory reset and report back.


It is ok, but I can't get AT&T 4G. I do not think this is a problem with the SIM however. They do not have an answer. It may have to do with no support for Band 12.
 
blackview_admin
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Re: SIM card installation

Sat Nov 10, 2018 6:22 am

Paul.david.carr wrote:
blackview_admin wrote:
Put your SIM into the slot. Then perform a factory reset and report back.


It is ok, but I can't get AT&T 4G. I do not think this is a problem with the SIM however. They do not have an answer. It may have to do with no support for Band 12.

It looks like incorrect APN settings. You'll have to contact your phone carrirer to solve that. 
BV9500 has a great coverage with AT&T, as you can see here:
https://www.kimovil.com/en/frequency-ch ... iew-bv9500

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