Blackview User Forum

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mous
Posts: 8
Joined: Thu Apr 26, 2018 6:03 pm

Re: [TRACKED, WORKAROUND FOUND] Reboot

Wed Mar 06, 2019 11:57 pm

hello, just to make a return I disabled (energy saving manager) I have more reboot for two days, but the problem is not solved, it is the temporary waiting for the update. That's the way it can help technicians find a solution.
 
squiddster
Posts: 1
Joined: Wed Sep 12, 2018 6:01 pm

Re: [TRACKED, WORKAROUND FOUND] Reboot

Sun Mar 24, 2019 8:07 pm

The problem is being caused by each apps cache. When your phone restarts, check which application caused it then go to apps and clear that apps cache. This makes a world of difference.
 
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blackview_admin
Posts: 6773
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED, WORKAROUND FOUND] Reboot

Mon Mar 25, 2019 3:57 pm

squiddster wrote:
The problem is being caused by each apps cache.  When your phone restarts, check which application caused it then go to apps and clear that apps cache.  This makes a world of difference.

+1
 
exo80
Posts: 6
Joined: Wed Mar 27, 2019 8:52 am

Re: [TRACKED, WORKAROUND FOUND] Reboot

Wed Mar 27, 2019 8:55 am

squiddster wrote:
The problem is being caused by each apps cache.  When your phone restarts, check which application caused it then go to apps and clear that apps cache.  This makes a world of difference.

The cache of all programs cleaned up. Reboots are permanent. Several times a day.
 
exo80
Posts: 6
Joined: Wed Mar 27, 2019 8:52 am

Re: [TRACKED, WORKAROUND FOUND] Reboot

Wed Mar 27, 2019 8:56 am

When will the update be released?! Constant reboots. Already half a year as we know about the problem in the firmware!
 
exo80
Posts: 6
Joined: Wed Mar 27, 2019 8:52 am

Re: [TRACKED, WORKAROUND FOUND] Reboot

Fri Mar 29, 2019 9:17 am

blackview_admin wrote:
squiddster wrote:
The problem is being caused by each apps cache.  When your phone restarts, check which application caused it then go to apps and clear that apps cache.  This makes a world of difference.

+1

When you plan to upgrade, to stop restarts
 
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blackview_admin
Posts: 6773
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED, WORKAROUND FOUND] Reboot

Sun Mar 31, 2019 10:08 pm

Issue has been tracked, a fix will come with future updates.
 
exo80
Posts: 6
Joined: Wed Mar 27, 2019 8:52 am

Re: [TRACKED, WORKAROUND FOUND] Reboot

Wed Apr 03, 2019 2:58 pm

blackview_admin wrote:
Issue has been tracked, a fix will come with future updates.

you've been saying that since last year! When will be the result?! solve the problem of your product!
 
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blackview_admin
Posts: 6773
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED, WORKAROUND FOUND] Reboot

Wed Apr 03, 2019 5:07 pm

exo80 wrote:
blackview_admin wrote:
Issue has been tracked, a fix will come with future updates.

you've been saying that since last year! When will be the result?! solve the problem of your product!

Tech team is still working on that, please be patient ;)
 
teslafreak
Posts: 1
Joined: Mon Apr 08, 2019 3:17 pm

Re: [TRACKED, WORKAROUND FOUND] Reboot

Mon Apr 08, 2019 3:59 pm

I recently bought a 9500 Pro, and it was solid for a few days, but is now rebooting a lot.  I thought this was due to me having installed a bunch of Android customization software.  So, I did a factory reset, didn't have it restore from any previous settings, and didn't install any of that stuff.  I only loaded some basic things like Instagram and Outlook.  However, it reboot itself while sitting on a desk last night again.  This is with power management already off, and having not used it much since the last reboot (so I doubt it's cache filling up).  Any suggestions?  Is there a way to rollback the ROM to a previous one, since that seemed a bit more stable?
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