Blackview User Forum

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GTCDXB
Posts: 2
Joined: Sun Jan 20, 2019 5:48 am

Re: [TRACKED] Reboot

Thu Jan 31, 2019 7:32 am

Hi all,
i have the same issue, need to re-boot the phone several times a day, freezing issues on the phone, the WIFI and mobile data functions... it very frustrating, also the mobile data is very slow...when is the next software update expected????
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Sat Feb 02, 2019 3:31 am

GTCDXB wrote:
Hi all,
i have the same issue, need to re-boot the phone several times a day, freezing issues on the phone, the WIFI and mobile data functions... it very frustrating, also the mobile data is very slow...when is the next software update expected????

Tech team is aware of the issue, the update will come, but not ETA at the moment.
 
gtsivran
Posts: 1
Joined: Tue Feb 12, 2019 4:21 pm

Re: [TRACKED] Reboot

Tue Feb 12, 2019 4:24 pm

I Can confirm it as well.. i bought the phone on semptember and the last 3 months i have this problem
 
Razterough
Posts: 1
Joined: Tue Feb 12, 2019 7:17 pm

Re: [TRACKED] Reboot

Tue Feb 12, 2019 7:28 pm

Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 . This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Wed Feb 13, 2019 7:12 pm

Razterough wrote:
Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?
 
Stratosphere
Posts: 26
Joined: Wed Jun 07, 2017 11:53 am

Re: [TRACKED] Reboot

Tue Feb 19, 2019 5:32 pm

Testing this for a few days now and certainly haven't noticed my 9500 restarting at all. And it seems to have fixed my problem with not getting notifications on my Smartwatch as well which is good.

blackview_admin wrote:
Razterough wrote:
Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?
 
dee-san
Posts: 53
Joined: Wed Oct 19, 2016 10:55 am

Re: [TRACKED] Reboot

Wed Feb 20, 2019 10:42 am

blackview_admin wrote:
Razterough wrote:
Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?

I can confirm - I had no single reboot since I deactivated the Power Safe Manager.
To be honest, I didn't have any restart on the BV9500 Pro in first place...
Perhaps some apps don't like it when they are closed on background and then force a crash
 
blackview_admin
Posts: 6133
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Thu Feb 21, 2019 9:44 am

Great! i need some other user to confirm this workaround and i can set this issue as solved ;)
 
AVIAVI
Posts: 1
Joined: Thu Feb 21, 2019 8:13 pm

Re: [TRACKED] Reboot

Sat Feb 23, 2019 5:07 pm

Stratosphere wrote:
Testing this for a few days now and certainly haven't noticed my 9500 restarting at all. And it seems to have fixed my problem with not getting notifications on my Smartwatch as well which is good.

blackview_admin wrote:
Razterough wrote:
Hello to anyone reading this. I'm new to my Blackview and ran into this problem as well, found this post and figured I'd try and wait out an update. But I had another problem that was aggravating me where Pandora Radio would close whenever I locked my phone, so I did some research and found this post, viewtopic.php?t=454620 .  This sent me looking through some settings and I ended up disabling the Power Save Manager in Smart Assistant all together. This has fixed the Pandora problem, but it has also stopped the reboot problem. Hopefully sharing this can help some frustrated people and/or the Blackview tech team to locate the issue.

Also, please note that I am using the standard BV 9500, not the pro, so this may not work for everyone.

Thanks for your hint!
Can you guys test it and report back?


i tried it and it seems to stop the reboot problem, but now i have a problem with the microphone, when i have a call, i don't know if thats connected but it started about the same time
 
Stratosphere
Posts: 26
Joined: Wed Jun 07, 2017 11:53 am

Re: [TRACKED] Reboot

Mon Mar 04, 2019 7:43 pm

It's a workaround for sure but the issue isn't "solved"!



blackview_admin wrote:
Great! i need some other user to confirm this workaround and i can set this issue as solved ;)
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