Blackview User Forum

 
CrazyTan89
Posts: 1
Joined: Wed Nov 28, 2018 5:02 pm

Re: [TRACKED] Reboot

Thu Nov 29, 2018 6:30 am

Hello from czech republic,
i have same problem after last update on BV9500( i didnt found forum for this model,so i writing here, i dont have pro version), phone randomly restarting whole all day, yesterday about 10 times, thats make phone unusable, after every restart i must input pin for sim, so i delete my password temporaly.
its happenig really randomly, its doesnt matter if i work on phone or not, i saw one warning after every restart - simprocessor problem i think it can help for track the problem.
Please focus on that problem, before i never had any problem with phone, i maked factory reset without solve this problem. Somethnig wrong must be in last update, im sure there is no problem with any app
 
tiboponpon
Topic Author
Posts: 33
Joined: Wed Oct 24, 2018 7:27 pm

Re: [TRACKED] Reboot

Thu Nov 29, 2018 6:38 am

I do not leave the subject.
I never put my phone in silent mode but when it restarts itself it sometimes puts it in silent mode.
I was wondering if it can have a link.
 
tiboponpon
Topic Author
Posts: 33
Joined: Wed Oct 24, 2018 7:27 pm

Re: [TRACKED] Reboot

Mon Dec 03, 2018 1:06 pm

Do you have news for an update of the bv9500 pro?
I wish I could use my phone that I paid!
Thank you.
 
blackview_admin
Posts: 5738
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Tue Dec 04, 2018 2:39 pm

All the issues will be fixed with software updates, don't worry. Some time is needed, by the way.
 
tiboponpon
Topic Author
Posts: 33
Joined: Wed Oct 24, 2018 7:27 pm

Re: [TRACKED] Reboot

Tue Dec 11, 2018 11:16 am

Should I wait for an update ... but when ... or that I send my phone in sav?
 
blackview_admin
Posts: 5738
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Tue Dec 11, 2018 5:04 pm

You should wait for the update to come.
 
tiboponpon
Topic Author
Posts: 33
Joined: Wed Oct 24, 2018 7:27 pm

Re: [TRACKED] Reboot

Tue Jan 08, 2019 4:53 pm

Still no news for updates?
Bv9500 pro
 
blackview_admin
Posts: 5738
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Tue Jan 08, 2019 4:59 pm

tiboponpon wrote:
Still no news for updates?
Bv9500 pro

No, unfortunately.
 
Oskitar
Posts: 2
Joined: Fri Jan 11, 2019 10:04 am

Re: [TRACKED] Reboot

Fri Jan 11, 2019 10:10 am

I have the same problem after install the update. Please, my smartphone have two days of operation and it is very frustrating to have this kind of problems due a software mistake.

Please, could to inform when update will be available?

Are a custom room that we could install in order to solve this problem?

Thanks in advance
 
blackview_admin
Posts: 5738
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Reboot

Sat Jan 12, 2019 3:59 pm

Oskitar wrote:
I have the same problem after install the update. Please, my smartphone have two days of operation and it is very frustrating to have this kind of problems due a software mistake.

Please, could to inform when update will be available?

Are a custom room that we could install in order to solve this problem?

Thanks in advance


After each update is highly recommended to perform a factory reset from the recovery menu. Please follow this link and perform a factory reset: viewtopic.php?f=192&t=334922

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