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tiboponpon
Topic Author
Posts: 19
Joined: Wed Oct 24, 2018 7:27 pm

[TRACKED] Reboot

Mon Nov 05, 2018 1:10 pm

Hello. I have a problem with my bv9500 pro.
I regularly and several times a day blocking and restarting the phone.
Very randomly.
The problem occurs mostly after a time after unlocking.
I put in factory configuration several times without success.
What are the possibilities to solve this problem.
Thank you. Cordially.
 
blackview_admin
Posts: 5562
Joined: Mon Aug 17, 2015 3:30 am
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Re: Reboot

Tue Nov 06, 2018 4:51 pm

Can somebody else confirm such issue please?
In the meantime, try to disable Duraspeed and report back
 
Ramrod
Posts: 43
Joined: Wed Oct 31, 2018 12:49 pm

Re: Reboot

Tue Nov 06, 2018 4:57 pm

I get that when I launch one of my apps. I therefore don't use that app anymore.
 
tiboponpon
Topic Author
Posts: 19
Joined: Wed Oct 24, 2018 7:27 pm

Re: Reboot

Tue Nov 06, 2018 5:14 pm

Hello. The problem occurs with any application or even sometimes at night.
Often times after a wakeful exit. In activity supported much less problem.
unless I juggle very quickly between several applications.
 
tiboponpon
Topic Author
Posts: 19
Joined: Wed Oct 24, 2018 7:27 pm

Re: Reboot

Wed Nov 07, 2018 8:30 pm

Hello. The problem is very unstable.
How can I reinstall the original software if it is defective.
Do you have a local update.
Thank you.
 
Parcheval
Posts: 133
Joined: Wed Dec 07, 2016 11:58 am

Re: Reboot

Thu Nov 08, 2018 9:13 am

Ramrod wrote:
I get that when I launch one of my apps. I therefore don't use that app anymore.

which app? Would be interesting to know
BV_BV9500_V1.0_20181026_20181026-1924
 
Ramrod
Posts: 43
Joined: Wed Oct 31, 2018 12:49 pm

Re: Reboot

Thu Nov 08, 2018 12:38 pm

 
blackview_admin
Posts: 5562
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Reboot

Sat Nov 10, 2018 10:37 pm

tiboponpon wrote:
Hello. The problem is very unstable.
How can I reinstall the original software if it is defective.
Do you have a local update.
Thank you.


Just perform a factory reset. Follow this tutorial CAREFULLY.
viewtopic.php?f=192&t=334922
 
tiboponpon
Topic Author
Posts: 19
Joined: Wed Oct 24, 2018 7:27 pm

Re: Reboot

Sun Nov 11, 2018 8:18 am

Factory reset several times.
Without success.
No particular applications seem to be involved.
Very random problem. Can be restarted 5 times in a row like 0 in the morning before restarting.
Can also restart the night ....
By cons never had a problem on heavy applications. I can play 2h a Pubg without any problem ...
 
Ramrod
Posts: 43
Joined: Wed Oct 31, 2018 12:49 pm

Re: Reboot

Sun Nov 11, 2018 5:07 pm

My phone rebooted by itself today. I was using Spotify at the time but I don't know if that's got anything to do with the reboot.

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