Blackview User Forum

 
Carlos Angel
Posts: 6
Joined: Sun Mar 03, 2019 12:36 am

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Thu Mar 07, 2019 1:59 am

same happening in Colombia after last update 
 
CallMeColt
Posts: 61
Joined: Mon Jan 14, 2019 6:25 pm

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Fri Mar 15, 2019 8:03 pm

I have not had any issues with calls or data but did notice when I am in an active call, the phone goes to 3G. Strange, but hasn't caused me to have any problems using the phone.
 
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csewell
Posts: 72
Joined: Tue Oct 16, 2018 8:00 pm
Location: Guelph, Ontario, Canada

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Fri Mar 15, 2019 10:45 pm

Unless your service provider supports VoLTE, the phone will switch to 3G for phone calls. My provider only supports VoLTE (and WiFi calling) on phones purchased from them.
 
warky
Posts: 2
Joined: Sun Mar 24, 2019 6:12 am

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Sun Mar 24, 2019 6:25 am

I'm getting a SimProcessor error every time the devices switches from 4G to 3G. The error pops up as "SimProcessor" then triggers a screen lock and all internet sessions and calls gets terminated. This make the phone almost unusable because its switches in a period of seconds sometimes

The phone was working perfectly, but after the 2019-01 update, this started happening. It seems in order to fix the bug described in this thread you broke the phone further for other customers.

BV9500pro from South Africa. Also dit a full factory reset but didn't work. Any chance you can provide a link to the older firmware before the update or fix the issues?
 
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blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Sun Mar 24, 2019 6:28 pm

issue has been tracked, tech team is working on it. No ETA, by the way.
 
warky
Posts: 2
Joined: Sun Mar 24, 2019 6:12 am

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Sun May 05, 2019 3:25 pm

Looks like the April 2019 patch fixed the sim processor problem for me. Also the phone is staying on 4G and switching correctly.
Thanks for the patch and feedback.
 
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blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Sun May 05, 2019 8:13 pm

warky wrote:
Looks like the April 2019 patch fixed the sim processor problem for me. Also the phone is staying on 4G and switching correctly.
Thanks for the patch and feedback.

Great! if any other user can confirm this issue to be fixed, l'll mark this thread as solved ;)
 
chrisostomul
Posts: 27
Joined: Fri Feb 01, 2019 3:36 pm

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Thu May 30, 2019 7:54 am

Hello, I believe I've wrote a few days ago about this but the comment did not appear here. So, I have the same problem with 4g/3g signal being lost every now and then... and I missed a lot of calls because of it. My phone is bv9500 and had the March 2019 update. Now someone said here that on his bv9500pro the issue was solved by an April 2019 update. So I flashed the pro ROM on my phone (v1.0_20180829) and waiting for the update of April 2019 (but it did not appear yet). I would like to flash it if you can provide a download for it. Otherwise I question if April 2019 update for bv9500pro is the same as March2019 update for the non pro bv9500.
 
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blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Thu May 30, 2019 5:19 pm

chrisostomul wrote:
Hello, I believe I've wrote a few days ago about this but the comment did not appear here. So, I have the same problem with 4g/3g signal being lost every now and then... and I missed a lot of calls because of it. My phone is bv9500 and had the March 2019 update. Now someone said here that on his bv9500pro the issue was solved by an April 2019 update. So I flashed the pro ROM on my phone (v1.0_20180829) and waiting for the update of April 2019 (but it did not appear yet). I would like to flash it if you can provide a download for it. Otherwise I question if April 2019 update for bv9500pro is the same as March2019 update for the non pro bv9500.

I request such files to tech team, we have to wait.
 
flyfiordland
Posts: 1
Joined: Sun Jun 23, 2019 8:48 pm

Re: [TRACKED, WORKAROUND FOUND] 4G/3G switching fault

Sun Jun 23, 2019 8:53 pm

Hi workaround does not work for me. Have tried all resets sims in sims out. Anyone looking at buying a blackview be prepared for a unreliable phone. Last update ota in NZ was January.

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