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papapedrox
Topic Author
Posts: 17
Joined: Mon Jun 13, 2016 3:19 pm
Location: Rome Italy

Proximity sensor

Fri Nov 02, 2018 10:15 am

I'm very happy about my new 9500 pro but I have a problem of sensibility of the proximity sensor while phoning. How can I calibrate it?
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
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Re: Proximity sensor

Sat Nov 03, 2018 3:12 am

What's actually the problem?
 
domi66
Posts: 2
Joined: Tue Nov 22, 2016 8:19 pm

Re: Proximity sensor

Sat Nov 03, 2018 1:22 pm

hello my proximity sensor does not work properly impossible to speak with the ear collai how to calibrate thank you for your help
 
blackview_admin
Posts: 5528
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Re: Proximity sensor

Sat Nov 03, 2018 4:41 pm

Please, I need more details about such issue. In a decent English, if possible.
 
Neville
Posts: 102
Joined: Wed Aug 16, 2017 7:36 pm

Re: Proximity sensor

Sat Nov 03, 2018 10:26 pm

A couple of our customers have complained about this too...the proximity sensor only blanks screen during calls if sensor is fully touching skin to block light....if the slightest light gets in the screen comes back on and then the user can accidentally put calls on hold or mute with their cheek while talking.

Solution again would be for engineering to allow access to engineering mode as on previous Android versions so users can calibrate the sensor...
 
blackview_admin
Posts: 5528
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Re: Proximity sensor

Sat Nov 03, 2018 11:54 pm

Great, will ask tech team about that ;)
 
domi66
Posts: 2
Joined: Tue Nov 22, 2016 8:19 pm

Re: Proximity sensor

Mon Nov 05, 2018 11:28 am

Solution again would be for engineering to allow access to engineering mode as on previous Android versions so users can calibrate the sensor...
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
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Re: Proximity sensor

Mon Nov 05, 2018 5:34 pm

Try *#*#33#*#*
 
Stratosphere
Posts: 6
Joined: Wed Jun 07, 2017 11:53 am

Re: Proximity sensor

Wed Nov 07, 2018 2:15 pm

I have this problem too on the BV9500 (not PRO). *#*#33#*#* doesn't work for me ...
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
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Re: Proximity sensor

Sat Nov 10, 2018 10:29 pm

Try *#87# , it will work

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