Blackview User Forum

 
Santpj
Posts: 63
Joined: Wed Jan 10, 2018 1:28 pm

Re: [TRACKED] very very slow charging

Thu Nov 08, 2018 11:39 am

No OTA for moment for me
 
emariu
Posts: 7
Joined: Wed Oct 31, 2018 3:50 pm

Re: [TRACKED] very very slow charging

Thu Nov 08, 2018 10:07 pm

No OTA for me :(
 
Ramrod
Posts: 39
Joined: Wed Oct 31, 2018 12:49 pm

Re: [TRACKED] very very slow charging

Fri Nov 09, 2018 8:28 am

7 hours charging last night got my phone from 17% to 44%!
This isn't "fast charge" imo.
I'm a little disappointed!
Is this a software issue or simply hardware being sub standard in some way?
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] very very slow charging

Sat Nov 10, 2018 6:27 am

Current update should fix such issue. If you don't get the OTA update, perform a factory reset and try again.
After each update please remember to perform a factory reset to avoid weird issues.
 
tiboponpon
Posts: 15
Joined: Wed Oct 24, 2018 7:27 pm

Re: [TRACKED] very very slow charging

Sat Nov 10, 2018 8:34 am

No update for me either.
Bv9500 Pro.
Thank you.
 
Santpj
Posts: 63
Joined: Wed Jan 10, 2018 1:28 pm

Re: [TRACKED] very very slow charging

Sat Nov 10, 2018 11:37 am

blackview_admin wrote:
Current update should fix such issue. If you don't get the OTA update, perform a factory reset and try again.
After each update please remember to perform a factory reset to avoid weird issues.

Why a reset factory could do that OTA will work?
OTA could be locked by an app?
 
Santpj
Posts: 63
Joined: Wed Jan 10, 2018 1:28 pm

Re: [TRACKED] very very slow charging

Sat Nov 10, 2018 11:57 am

I did a reset factory.....nothing New here. No OTA

How long do i have to wait?

Do you have a file to flash this ROM?
 
Ramrod
Posts: 39
Joined: Wed Oct 31, 2018 12:49 pm

Re: very very slow charging

Sat Nov 10, 2018 6:29 pm

blackview_admin wrote:
Can you please try it with a fast charging 3rd party charger? It is needed to rule out which one is the culprit between phone or charger.

In the UK I'm finding it very difficult to source a 3rd party charger plug that conforms to the Mediatek Pump Express
 
Ramrod
Posts: 39
Joined: Wed Oct 31, 2018 12:49 pm

Re: [TRACKED] very very slow charging

Sat Nov 10, 2018 6:32 pm

blackview_admin wrote:
Current update should fix such issue. If you don't get the OTA update, perform a factory reset and try again.
After each update please remember to perform a factory reset to avoid weird issues.

I got that update. No change but I seem to be getting 'fast charge' by using a 3rd party fast C type cable and the bundled Blackview charger plug. It looks like the bundled cable was an issue here. Strange, since I'd expect Blackview to bundle a decent fast Type C cable with their phone!
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] very very slow charging

Sat Nov 10, 2018 9:54 pm

If you still don't get the update after a factory reset, please be sure to be connected to a WiFi network.

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