Blackview User Forum

 
corolp
Posts: 4
Joined: Thu Feb 07, 2019 11:11 am

Re: [TRACKED] very very slow charging

Sat Feb 09, 2019 12:58 am

If it is really a a software bug, why it's still not fixed, it should not take so much time to publish an update. I have nylon cable and I also try with another charger, but the issue is still there.
 
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blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] very very slow charging

Wed Feb 13, 2019 6:40 pm

corolp wrote:
If it is really a a software bug, why it's still not fixed, it should not take so much time to publish an update. I have nylon cable and I also try with another charger, but the issue is still there.

Unfortunately fixing bugs isn't easy at all, we have to blaim google ones to......
By the way, issue has been tracked: it means that the tech team is aware of the issue and working for a fix. ;)
 
Ramrod
Posts: 63
Joined: Wed Oct 31, 2018 12:49 pm

Re: [TRACKED] very very slow charging

Fri Feb 15, 2019 11:29 am

I solved this simply by buying a different cable
 
corolp
Posts: 4
Joined: Thu Feb 07, 2019 11:11 am

Re: [TRACKED] very very slow charging

Fri Feb 15, 2019 3:05 pm

A New cable is not working for me
 
misanthrope
Posts: 11
Joined: Mon Jan 28, 2019 4:00 pm

Re: [TRACKED] very very slow charging

Sat Feb 16, 2019 5:11 am

Update is online :D
 
misanthrope
Posts: 11
Joined: Mon Jan 28, 2019 4:00 pm

Re: [TRACKED] very very slow charging

Sat Feb 16, 2019 5:40 am

After installing todays update (BV_BV9500pro_V1.0_201180827_2019900166-1454) and factory reset still NO fast charge with third-party-chargers!
Only difference: charging voltage is going up to 9 V for about 1 second, and returning again to 5 V with nearly 1 A.

Three chargers and different cables testes which all works with origin BV-charger.


Sorry guys, problem still not solved. :roll:
 
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blackview_admin
Posts: 6781
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Re: [TRACKED] very very slow charging

Sat Feb 16, 2019 11:12 pm

Many other updates will be released, many things will be fixed soon, don't worry ;)
 
corolp
Posts: 4
Joined: Thu Feb 07, 2019 11:11 am

Re: [TRACKED] very very slow charging

Sun Feb 17, 2019 3:20 am

I can't turn on the smartphone to update it because it won't load
 
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blackview_admin
Posts: 6781
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Re: [TRACKED] very very slow charging

Mon Feb 18, 2019 6:47 pm

corolp wrote:
I can't turn on the smartphone to update it because it won't load

In this case, unfortunately, you'll have to contact your seller to have your phone replaced under warranty.
 
SamTheNew
Posts: 2
Joined: Wed Jan 30, 2019 6:42 am

Re: [TRACKED] very very slow charging

Tue Feb 19, 2019 7:08 pm

Hey
After the last update (last friday i think), it was written "optimizing charging" or something like that.
The charging problem was only on the official cable, on others cables the fast charge work properly. After the update, all of the cables i have (including the original) are now charging at around 80mA, it is worst than before the update with the original cable, wich give 400mA and a lot worst with other cables that gived more than 2A.
So now, the situation is worse and i can't use it because it takes more than a day to charge now.
Any solution ? 

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