Blackview User Forum

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blackview_admin
Posts: 6466
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] very very slow charging

Thu Jan 10, 2019 3:15 pm

Just an info: for a real quick charge you need to use the original charger or a 3rd party charger which uses the Mediatek Pump Express protocol. The Qualcomm quick charge protocol is NOT supported by Mediatek phones.

Still no Infos about the software update. Tech team has been urged, don't worry ;)
 
dee-san
Posts: 58
Joined: Wed Oct 19, 2016 10:55 am

Re: [TRACKED] very very slow charging

Fri Jan 11, 2019 9:33 am

blackview_admin wrote:
Just an info: for a real quick charge you need to use the original charger or a 3rd party charger which uses the Mediatek Pump Express protocol. The Qualcomm quick charge protocol is NOT supported by Mediatek phones.

Still no Infos about the software update. Tech team has been urged, don't worry ;)

I tried the supplied charger, but as said, it just charges with 0,9A and to be honest, it smells a bit after a while of charging.
I hope the replacement charger / software update solves the problem
 
LEOEJ
Posts: 1
Joined: Sat Jan 12, 2019 1:20 am

Re: [TRACKED] very very slow charging

Sat Jan 12, 2019 1:47 am

Hello everyone
I think I found a solution to make the charging current exceed 400ma.
The biggest reason for this problem is "intercom".
One topic have mentioned that it is necessary to force the application to stop, but it is still not enough. You need to disable the left PTT button to stop it completely.
The method of deactivation refers to another topic:
"[SOLVED] PTT and Digital Intercom disable option"
After confirming disable PTT button and reboot.
A charge of more than 1A can be obtained by using a general 5V/2A charger.
In order to confirm the influence of "intercom", I turned "intercom" on charge and the charging current was immediately reduced to 400ma.
Forcibly stopping "intercom" cannot be resumed until the phone is rebooted.
I think "intercom" should start some kind of radio module and it must be restarted to reset it.

PS. If the reboot is invalid, you can turn off the power for one or two minutes to ensure that the radio module can be reset at boot time.
 
Oskitar
Posts: 2
Joined: Fri Jan 11, 2019 10:04 am

Re: [TRACKED] very very slow charging

Sat Jan 12, 2019 8:47 am

This smartphone had a problem. After install a new update, from 01 am to 10am (9h) charging the smartphone with the original blackview charger, only was possible charger a 30%.

I do not recommend buy this phone, in a week of use, I have two issues.
 
blackview_admin
Posts: 6466
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] very very slow charging

Sat Jan 12, 2019 4:03 pm

Oskitar wrote:
This smartphone had a problem. After install a new update, from 01 am to 10am (9h) charging the smartphone with the original blackview charger, only was possible charger a 30%.

I do not recommend buy this phone, in a week of use, I have two issues.


Please perform a factory reset from the recovery menu and check again: viewtopic.php?f=192&t=334922
 
BH41
Posts: 17
Joined: Fri Dec 21, 2018 5:24 pm

Re: [TRACKED] very very slow charging

Thu Jan 17, 2019 6:10 pm

I had also charging issues with my BV9500 Pro (BV9500pro_V1.0_20180827_20180904-1729  / s/n BV9500pro0000924) , 
I have just replaced the Cable by another one , keeping original Blackview power supply,  seem's Ok now !   
Be aware that "intercom" application must be closed before charging, otherwise it will take longer for charging. 
French user !
BV_BV9500Pro_V1.0_20190320_20190320-1730 s/n: BV9500Pro0000924
 
Variable
Posts: 1
Joined: Thu Jan 17, 2019 6:14 pm

Re: [TRACKED] very very slow charging

Thu Jan 17, 2019 7:18 pm

I have the same slow charge problem, although for BV9500 (non-pro).
Performed factory reset following those instructions provided, same problem remains, even with trying a few different chargers/cables.
 
blackview_admin
Posts: 6466
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] very very slow charging

Thu Jan 17, 2019 8:01 pm

BH41 wrote:
I had also charging issues with my BV9500 Pro (BV9500pro_V1.0_20180827_20180904-1729  / s/n BV9500pro0000924) , 
I have just replaced the Cable by another one , keeping original Blackview power supply,  seem's Ok now !   
Be aware that "intercom" application must be closed before charging, otherwise it will take longer for charging. 

Many users solve this issue by replacing the cable, many by replacing both charger and cable, many closing the intercomm app, many others can't solve this issue performing all of these things.
A software fix willl be an huge part of the solution, that's why the issue has been tracked ;)
 
alekai
Posts: 1
Joined: Fri Jan 18, 2019 10:28 am

Re: [TRACKED] very very slow charging

Fri Jan 18, 2019 11:25 am

Ramrod wrote:
I solved the slow charging problem by swapping to a new cable. Fast charges now :)

Can you give us the model of the new cable??
 
dee-san
Posts: 58
Joined: Wed Oct 19, 2016 10:55 am

Re: [TRACKED] very very slow charging

Mon Jan 21, 2019 9:51 am

blackview_admin wrote:
BH41 wrote:
I had also charging issues with my BV9500 Pro (BV9500pro_V1.0_20180827_20180904-1729  / s/n BV9500pro0000924) , 
I have just replaced the Cable by another one , keeping original Blackview power supply,  seem's Ok now !   
Be aware that "intercom" application must be closed before charging, otherwise it will take longer for charging. 

Many users solve this issue by replacing the cable, many by replacing both charger and cable, many closing the intercomm app, many others can't solve this issue performing all of these things.
A software fix willl be an huge part of the solution, that's why the issue has been tracked ;)

It's nice that the issue has been tracked, but a bit more information about the problem would be helpful.
If some people can solve the issue by replacing cable, charger, both cable and charger or closing intercom app (BV9500 PRO only btw!!), I'd be highly interested what went wrong, since many of us can't charge quick and it takes between 9 - 17 hours for a full charge!
Sorry but we bought your product and it does not work as promised - at least we need more information like when there will be a software update

dee~
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