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blackview_admin
Posts: 6779
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Wed Apr 03, 2019 5:06 pm

Sasha_O wrote:
Any updates from BlackView regarding the noise-cancellation problem?

Tech team is still working on this.
 
fajo
Posts: 1
Joined: Thu May 16, 2019 11:13 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Thu May 16, 2019 11:20 am

Hi...I've read all the posts...is there NOW a way to fix this issue?
thanks
 
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blackview_admin
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Thu May 16, 2019 6:39 pm

fajo wrote:
Hi...I've read all the posts...is there NOW a way to fix this issue?
thanks

Tech team is still working on that.
 
hexkez
Posts: 4
Joined: Fri Mar 15, 2019 10:13 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Tue Jun 04, 2019 7:41 am

Is there any news on this fix?
 
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blackview_admin
Posts: 6779
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Tue Jun 04, 2019 7:27 pm

hexkez wrote:
Is there any news on this fix?


They are working on it.
 
pbr123
Posts: 3
Joined: Mon Feb 18, 2019 8:39 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sun Jun 16, 2019 9:51 pm

This is truly ridiculous. How long have the tech team been work in on this? :o)
 
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blackview_admin
Posts: 6779
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Mon Jun 17, 2019 10:08 pm

pbr123 wrote:
This is truly ridiculous. How long have the tech team been work in on this? :o)


Unfortunately, finding the culprit of a software bug is not always an easy task. They are working on it, don't worry.
 
Tech Addict
Posts: 135
Joined: Sun Dec 02, 2018 4:53 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Mon Jun 17, 2019 10:28 pm

That's the fun part of development: tracking down bugs.

It's one thing when we're talking about a simple little college programming class problem where you might have a couple of files of code, a page or three long each, to go through, but the software handling speech on these devices is likely thousands, if not millions, of lines of code, when you consider it's more than just taking raw audio and putting it to a data stream. You have digital encoding. Which format is it using? Somewhere in here Facebook, Google, and who knows who else gets to sniff the audio before it leaves the device so they can see what interests you so they can target the ads to you. Then there's the interface for encapsulation, along with any metadata. Checksumming. Each of these steps itself another thousands of lines of code, modules calling other modules to handle various bits and tasks. Each module handled by a different programmer whose job is not only this module but the same equivalent module for a dozen different hardware devices, and [s]he has the added responsibility of keeping all the devices on an adjacent level to one another until they are individually end-of-lifed, collaborating with every other developer with whose files this one's files interact, waiting for response to emails and voicemails, and supervisor approvals, and God knows what else before they can move forward.


It'll take a minute. ;)


Ain't red tape great?
 
hexkez
Posts: 4
Joined: Fri Mar 15, 2019 10:13 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Wed Jun 19, 2019 3:43 pm

The problem with taking so long to sort out a serious bug like this, is that I have had the phone for months and the only way I can use it is with a headset, which I don't always have with me, I have been tempted so many times to buy the BV9700 and probably would have by now if I just felt like I could trust Blackview to deliver a working product. there is so much competition out there it is now unlikely I will ever buy Blackview again :( 
 
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blackview_admin
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Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Thu Jun 20, 2019 9:35 am

hexkez wrote:
The problem with taking so long to sort out a serious bug like this, is that I have had the phone for months and the only way I can use it is with a headset, which I don't always have with me, I have been tempted so many times to buy the BV9700 and probably would have by now if I just felt like I could trust Blackview to deliver a working product. there is so much competition out there it is now unlikely I will ever buy Blackview again :( 

Tech team can fix all the bugs, it only needs time. I hope you can understand. ;)
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