Blackview User Forum

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gio.cia
Posts: 6
Joined: Fri Nov 23, 2018 9:53 am

Re: [TRACKED] Active Noise Cancellation faulty?

Sun Nov 25, 2018 9:11 am

[quote=
To run engineering mode no code works.
I have succeeded only by one of the various "MTK engineering mode" app easily available on the Play Store.
Try![/quote]

Were you able to clear up the muffled call audio?[/quote]

Not at all! I'm not an expert on it. Many settings are hard to understand to me. Changing mic sensitivity has no effect. It's easy to improve speaker volume. But clearing the muffled audio call seem to need some more refined setting.
I have read of people here not finding how to access to the engineering mode so providing how to overcome the problem I just hoped that some smart guy could find a solution and share it.
 
aubertda
Posts: 2
Joined: Mon Nov 26, 2018 10:38 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Tue Nov 27, 2018 11:42 am

Hi,
I just bought a BV9500 and the microphone is not working. I can hear people speaking to me. They cannot hear me.
With the earplugs it's ok.
When I use the recorder and hear what I recorded it's OK.
I tried a lot of things, activate desactivate LTE. Nothing changed. I installed a software upgarde yesterday.
Nothing changed.
I think I will send it back.
Any Idea/advice?
Thanks.
David
 
Neo5711
Posts: 4
Joined: Mon Nov 05, 2018 11:38 pm

Re: [TRACKED] Active Noise Cancellation faulty?

Tue Nov 27, 2018 3:43 pm

gio.cia wrote:
phoenixkk wrote:
blackview_admin wrote:
To enter engineering menu, please try #*#33#*#

It doesn't works.

To run engineering mode no code works.
I have succeeded only by one of the various "MTK engineering mode" app easily available on the Play Store.
Try!


Which app did you use? All the ones I've downloaded say that there is no mediatek hardware on my device and/or there is no engineer mode.
 
gio.cia
Posts: 6
Joined: Fri Nov 23, 2018 9:53 am

Re: [TRACKED] Active Noise Cancellation faulty?

Thu Nov 29, 2018 11:06 am

Neo5711 wrote:


Which app did you use?  All the ones I've downloaded say that there is no mediatek hardware on my device and/or there is no engineer mode.

MTK Engineering Mode.
https://play.google.com/store/apps/deta ... eermodeapp
It works on BV6800pro
 
Neo5711
Posts: 4
Joined: Mon Nov 05, 2018 11:38 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Fri Nov 30, 2018 6:48 pm

Do y'all have any updates on the status of the microphone fix?
 
blackview_admin
Posts: 6049
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sat Dec 01, 2018 4:26 am

Neo5711 wrote:
Do y'all have any updates on the status of the microphone fix?

It will come with an OTA update
 
phoenixkk
Posts: 17
Joined: Fri Oct 26, 2018 2:11 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sat Dec 01, 2018 7:23 am

blackview_admin wrote:
Neo5711 wrote:
Do y'all have any updates on the status of the microphone fix?

It will come with an OTA update

Just to let you know, OTA update still doesn't work on my phone. I think it's been around almost a month already from my last post.
 
Patsix
Posts: 5
Joined: Thu Oct 04, 2018 6:56 pm

Re: [TRACKED] Active Noise Cancellation faulty?

Sat Dec 01, 2018 1:55 pm

gio.cia wrote:
Neo5711 wrote:


Which app did you use?  All the ones I've downloaded say that there is no mediatek hardware on my device and/or there is no engineer mode.

MTK Engineering Mode.
https://play.google.com/store/apps/deta ... eermodeapp
It works on BV6800pro


Doesn't work on bv9500
 
jdjo434
Posts: 5
Joined: Fri Nov 09, 2018 4:20 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sun Dec 02, 2018 6:57 pm

Hello! MTK engineer mode works on the firmware BV_BV9500Pro_V1.0_20180829_20180829-2036 with the application

https://play.google.com/store/apps/deta ... eermodeapp

Can someone tell me if my firmware version is the latest version of OTA update?

Is it also possible to officially release OTA updates as a manual download to fix update discovery issues?
 
zx1010110
Posts: 4
Joined: Thu Aug 30, 2018 6:35 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Tue Dec 04, 2018 4:45 am

This is a huge defect, please fix it quickly.
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