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serg2327
Posts: 45
Joined: Wed Jul 27, 2016 2:40 am
Location: odessa

Re: [TRACKED] Active Noise Cancellation faulty?

Fri Nov 02, 2018 4:00 am

Test menu: (the engineering menu is no longer in the new software)

for the regular version:  *#87#
"Pro" : *#*#33#*#*
 
phoenixkk
Posts: 11
Joined: Fri Oct 26, 2018 2:11 pm

Re: [TRACKED] Active Noise Cancellation faulty?

Fri Nov 02, 2018 4:23 am

serg2327 wrote:
Test menu: (the engineering menu is no longer in the new software)

for the regular version:  *#87#
"Pro" : *#*#33#*#*


Thank you. it's works
 
Neville
Topic Author
Posts: 102
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED] Active Noise Cancellation faulty?

Fri Nov 02, 2018 7:44 am

What would be useful are instructions on how to change the Gain on the different microphones to see if call quality can be improved.
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty?

Sat Nov 03, 2018 3:21 am

serg2327 wrote:
Test menu: (the engineering menu is no longer in the new software)

for the regular version:  *#87#
"Pro" : *#*#33#*#*


Thanks for your feedback, we appreciate ;)
 
Neville
Topic Author
Posts: 102
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED] Active Noise Cancellation faulty?

Mon Nov 05, 2018 2:50 am

This issue needs to be escalated to a firmware fix, getting reports coming thick and fast from customers like this one:

"I’ve noticed in the past few days while I’ve been on leave that people I’ve been talking to on the phone (through the normal phone mic) have complained that they haven’t been able to hear me clearly.  They said speech was very faint to the point of being inaudible.  I was able to hear them clearly.On one call in an effort to discover what the problem was I pressed the speaker icon and then they said they could hear me so I’m just wondering if there could be any known issue with the phone?"

One of the basic tasks of a phone is to make clear phone calls. We need an urgent fix.
 
Roni
Posts: 7
Joined: Tue Nov 06, 2018 3:24 am

Re: [TRACKED] Active Noise Cancellation faulty?

Tue Nov 06, 2018 4:39 am

I am also getting complaints from callers that I sound muffled as well. I am going to install a new Sim card in our 2nd phone tomorrow and we shall see if that one also has this dastardly issue.
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
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Re: [TRACKED] Active Noise Cancellation faulty?

Tue Nov 06, 2018 6:14 pm

Issue is tracked, a fix will come
 
magicozero
Posts: 2
Joined: Sat Oct 27, 2018 7:53 am

Re: [TRACKED] Active Noise Cancellation faulty?

Tue Nov 06, 2018 8:05 pm

blackview_admin wrote:
Issue is tracked, a fix will come

With firmware update? Ota update? Or other? For me is great bug microphone. When call with speaker is ok but in ear people no ear me.
 
nolamotori
Posts: 2
Joined: Tue Nov 06, 2018 3:59 pm

Re: [TRACKED] Active Noise Cancellation faulty?

Wed Nov 07, 2018 6:53 am

help came to me the 9500 pro phone when I call the receiver he does not hear my voice
 
blackview_admin
Posts: 5528
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty?

Wed Nov 07, 2018 9:44 pm

magicozero wrote:
blackview_admin wrote:
Issue is tracked, a fix will come

With firmware update? Ota update? Or other? For me is great bug microphone. When call with speaker is ok but in ear people no ear me.


Both, firmware flash and OTA

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