Blackview User Forum

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lio1986
Posts: 2
Joined: Sat Nov 10, 2018 8:46 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sun Dec 16, 2018 8:42 pm

Hi, I also have microphone issues. I read on a French forum that Chinese bandwidth is different from Western countries, and that switching from the 300-3400 Hz Chinese to the 50-7000 Hz AMR Western wideband fixes the problem for most Chinese phones.

This can be done on rooted phones by using the "pimp my rom" app, sadly I don't know how to do it without root, and I am too scared to mess up my phone by trying to root it... But maybe this info can give a clue to the devs
 
blackview_admin
Posts: 6451
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Wed Dec 19, 2018 8:01 am

Thanks for your feedback!
 
Neville
Topic Author
Posts: 127
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Fri Jan 04, 2019 11:39 pm

I know you do your best Admin but can you please inform Blackview Tech that this issue needs to be FIXED this week please...it has been months and customers are now sending phones back.
 
phoenixkk
Posts: 18
Joined: Fri Oct 26, 2018 2:11 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sat Jan 05, 2019 2:50 am

There're lots of problems for this phone already. So I think i'm done with the brand that are not global brand already. b'coz I realize that after sale service should be considered as a primary reason to buy things.
 
Pizzalover
Posts: 8
Joined: Sun Apr 02, 2017 10:42 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sun Jan 06, 2019 3:55 pm

I'm also affected by the horrible quality when trying to use the phone without headset connected.

In my case it's so bad that no-one can hear me, speaker mode or not.

With wired or bluetooth headset the audio is fine.

I hope a update comes fast, as this is a crucial thing for a Mobile Phone.

My phone is a BlackView 9500 FHD+ bought directly from the BlackView Store.
 
blackview_admin
Posts: 6451
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Tue Jan 08, 2019 4:08 pm

Neville wrote:
I know you do your best Admin but can you please inform Blackview Tech that this issue needs to be FIXED this week please...it has been months and customers are now sending phones back.

Fixes are on the way, but not for this week unfortunately :(
 
Obatzda
Posts: 1
Joined: Sat Jan 12, 2019 12:30 am

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sat Jan 12, 2019 12:56 am

I am sorry to say this but it is an absolute disgrace that you're taking this long to fix the most basic function of your mobile phone.
For more then three month now, everyday someone's tells me they can't understand me, i regret putting my trust into your company and your product.

Sadly it's quite the hustle to send the phone back ...otherwise I would have done it months ago.

By now you definitely lost me as a future customer and obviously lots of others as no one will ever recommend your products with this kind of quality and problem solving.
 
blackview_admin
Posts: 6451
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Sat Jan 12, 2019 4:01 pm

Obatzda wrote:
I am sorry to say this but it is an absolute disgrace that you're taking this long to fix the most basic function of your mobile phone.
For more then three month now, everyday someone's tells me they can't understand me, i regret putting my trust into your company and your product.

Sadly it's quite the hustle to send the phone back ...otherwise I would have done it months ago.

By now you definitely lost me as a future customer and obviously lots of others as no one will ever recommend your products with this kind of quality and problem solving.


Software updates will come, don't worry ;)
 
Neville
Topic Author
Posts: 127
Joined: Wed Aug 16, 2017 7:36 pm

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Wed Jan 16, 2019 12:57 am

POSSIBLE SOLUTION:

Can others please try this and report back on how well it works?

Go to Phone Dialer, three dots at top right, tap on Settings/Accessibility and turn OFF Noise Reduction
 
blackview_admin
Posts: 6451
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

Thu Jan 17, 2019 7:36 pm

Neville wrote:
POSSIBLE SOLUTION:

Can others please try this and report back on how well it works?

Go to Phone Dialer, three dots at top right, tap on Settings/Accessibility and turn OFF Noise Reduction

from my experience i don't think it's going to work, but it worth a try anyway ;)
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