One of outs BV9550 Pros stopped working permanently. They are got from Indiegogo. Can BV fix the problem?
Tomator wrote:blackview_admin wrote:
Thanks, I contatced Kelly and sent the phone to the address in my country she gave me. Kelly seems busy, so I'll ask here. I assume this company ships the phone to BV, right? So the phone must go forth and back. How long can it take until we'll get it repaired back?
Kelly confirmed the phone arrived to BV and it was stated that the damage was man-made. We discussed it and I sent money for repair on December, 29. Since then I got no information about the status despite I asked couple of times. I got no response at all. I'm starting to worry that something is wrong. How can I check if my phone is repaired and send back, and what's happening to it?