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timtim
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Posts: 2
Joined: Fri Jun 21, 2019 12:32 am

Software problems with BV5800 Pro

Fri Jun 21, 2019 12:49 am

Hi

I have a BV5800Pro, bought in Germany 2 months ago.
All was good, but no the problem starts:
1. mobile data always looses connection. have to switch off and on the mobile data, then it works for 5 minutes...then off again.
2. the cell phone restarts a few times per day, on its own. I do not initiate the restart.
3. Apps like chrome, messenger, whatsapp just shut down in the middle of using them.
4. Very high battery consumption. 3 minutes chat in messenger uses 1% battery life. 

can someone help?

regards
Tim
 
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blackview_admin
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Re: Software problems with BV5800 Pro

Fri Jun 21, 2019 9:34 am

Hi there! First thing to do is performing a factory reset following this tutorial:
http://bbs.blackview.hk/viewtopic.php?f=192&t=334922

After that, don't load any previous backup when Google asks for it, just start from scratch.

Then report back if such issues are still there. ;)
 
timtim
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Posts: 2
Joined: Fri Jun 21, 2019 12:32 am

Re: Software problems with BV5800 Pro

Sun Jun 23, 2019 10:33 pm

Hello

thank you very much, it worked. Its all good now.
How can I avoid the same malefunction in future?

regards
Tim
 
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blackview_admin
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Re: Software problems with BV5800 Pro

Mon Jun 24, 2019 8:24 pm

timtim wrote:
Hello

thank you very much, it worked. Its all good now.
How can I avoid the same malefunction in future?

regards
Tim


Disabling duraspeed may help. Avoiding installing too intrusive apps may help as well.

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