Blackview User Forum

 
thierex
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Posts: 7
Joined: Wed Aug 01, 2018 9:55 pm

Glass shattered from 0.5 meter accidental drop

Wed Aug 01, 2018 10:17 pm

My wife brought the BV5800 Pro to work on the day after it was activated (today). While leaning over it fell out of her waist pocket of her scrubs onto the smooth hard floor and it completely shattered. I told her that it was impossible and that it was gorilla glass.  I have bought several BV phones with actual gorilla glass, including a BV6000 and a BV8000. This phone absolutely does not have gorilla glass. We are very disappointed after pre-purchasing this phone before it's launch date only to receive far less than what was advertised.
Broken Phone sm.jpg
Broken Phone sm.jpg (263.34 KiB) Viewed 193 times
 
blackview_admin
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Re: Glass shattered from 0.5 meter accidental drop

Thu Aug 02, 2018 12:15 am

Being rugged, unfortunately, doesn't mean that the phone will be out of the physical laws. 
You can try to contact your seller to have your device replaced, but i don't think he will manage it under warranty terms.
The only think i can suggest is to replace it by yourself. You can find the display here:
https://it.aliexpress.com/wholesale?spm ... bv5800+lcd
 
thierex
Topic Author
Posts: 7
Joined: Wed Aug 01, 2018 9:55 pm

Re: Glass shattered from 0.5 meter accidental drop

Thu Aug 02, 2018 12:53 am

This video is a complete lie if the phone won't take a drop of less than two feet and completely shatter.
 
PeterChanEx
Posts: 17
Joined: Tue May 15, 2018 1:47 am

Re: Glass shattered from 0.5 meter accidental drop

Thu Aug 02, 2018 2:01 am

blackview_admin wrote:
Being rugged, unfortunately, doesn't mean that the phone will be out of the physical laws. 
You can try to contact your seller to have your device replaced, but i don't think he will manage it under warranty terms.
The only think i can suggest is to replace it by yourself. You can find the display here:
https://it.aliexpress.com/wholesale?spm ... bv5800+lcd

That is simply bad service I'm sorry. 0.5m drop wouldn't break a normal phone let along a rugged phone.
This test went for a 2-3m drop and there were still no damage. https://www.youtube.com/watch?v=09ndBtOdUlg
You cant just push people away like this saying "too bad, go fix it yourself".
Its a quality control issue, you need to step up Blackview.
A fan of Blackview based in Australia.
All my posts are purposed to help provide feedback to make Blackview better.
 
thierex
Topic Author
Posts: 7
Joined: Wed Aug 01, 2018 9:55 pm

Re: Glass shattered from 0.5 meter accidental drop

Thu Aug 02, 2018 10:15 am

I believe that the manufacturer or subcontractor substituted a much cheaper screen than the one promised in advertising.
Watch and see... We won't be the only ones who report it being easily damaged.
We are tying to return it to AliExpress and have reported it as counterfeit since Blackview is not responsible for their products construction.
 
thierex
Topic Author
Posts: 7
Joined: Wed Aug 01, 2018 9:55 pm

Re: Glass shattered from 0.5 meter accidental drop

Thu Aug 02, 2018 10:30 am

The replacement screens I was directed to make no mention that it's made of Gorilla Glass.
 
blackview_admin
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Re: Glass shattered from 0.5 meter accidental drop

Thu Aug 02, 2018 10:22 pm

Guys, showing videos and things won't make reality as you want it to be.
Every single FALL or SHOCK is different from others. The phone can survive car wheels, but can also get broken falling from your pokets.
As i told before, being rugged, unfortunately, doesn't mean that the phone will be out of the physical laws and the MANY variables behind them.
''Rugged" means that it has better CHANCE to survive to a fall or a shock. A CHANCE is not a FACT.

User damage doesn't get usually covered by warranty, except specific insurances about it (managed, by the way, by your seller). That's how the world behaves.
Said that, i linked you a replacement screen. If you can't replace the broken one with the new one, you can always commission this task to any phone repair center near where you live.

Just as a note, as stated everywhere, the BV5800Pro is equipped with a REAL gorilla glass 3 display. 
Guys, no one substituted a much cheaper screen to the one promised in advertising. I know that you are upset, but please stop dreaming about cospiracy......and keep yourself grounded.

We are responsible for our products construction, but can't be for every single variable you throw at them.
 
thierex
Topic Author
Posts: 7
Joined: Wed Aug 01, 2018 9:55 pm

Re: Glass shattered from 0.5 meter accidental drop

Fri Aug 03, 2018 1:05 pm

Let's go from selling a low quality phone and add personal insults to the to the conversation to defend your product.
Thank you for your help, I'll call my credit card company and have them cancel payment as you suggested.
 
blackview_admin
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Re: Glass shattered from 0.5 meter accidental drop

Fri Aug 03, 2018 9:17 pm

thierex wrote:
Let's go from selling a low quality phone and add personal insults to the to the conversation to defend your product.
Thank you for your help, I'll call my credit card company and have them cancel payment as you suggested.

I didn't insult anyone, as anybody can see in this thread. And i didn't suggest to cancel payment.
I'm going to close this thread now, nothing more constructive to add to this conversation.

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