Blackview User Forum

 
User avatar
LilYoda
Topic Author
Posts: 3
Joined: Sun Sep 09, 2018 3:05 pm

Background sync not working

Sun Sep 09, 2018 3:20 pm

Hello
Just got a BV5800Pro, after my wide has been using a BV6000S for over a year
On the BV5800, I noticed that many applications aren't able to do background sync, when the phone is sleeping with display off.
I have noticed that:
  1. In Aquamail, on two IMAP accounts. I configure a mail refresh every 15 mins. I come back 2 hours after, knowing that there are mails in the inboxes, and nothing in the app. Manually refreshing in the app, and then new mails appear
  2. In DS_Cloud, the synchronisation of files with my Synology NAS do not work in the background. I have to go into DS_Cloud and manually sync
  3. GMail is not syncing my gmail or exchange mailbox in the background either. When I open the app, then I see new mails being downloaded
  • I have selected these 3 apps and declared them as "not optimized in settings -> battery -> battery optimization. Still no luck
  • I have also tried to turn off Setting -> Battery -> Standy Intelligent Power Saving, but no luck
  • I have reinstalled the apps, and even done a new install on the phone, no luck
I am migrating from a Samsung Galaxy S6, so I can certify that there is no issue on the server side, since background sync was working fine on the Samsung. It is also working find for my wife's applications on the BV6000S

Is there a setting somewhere to modify? Is it a known issue that will be adressed in a further OS update? Is there a log or anything I can do to assist devs in troubleshooting the issue?

Thanks
Let me die on my own terms, let me live and let me learn
Now I’ll follow my own way, and I’ll live on to another damn day
Freedom carries sacrifice, remember when this was MY life
 
blackview_admin
Posts: 5548
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Background sync not working

Mon Sep 10, 2018 4:13 pm

Hi there!
Your apps get killed by the background app clear feature. You'll have to whitelist them ;)
 
User avatar
LilYoda
Topic Author
Posts: 3
Joined: Sun Sep 09, 2018 3:05 pm

Re: Background sync not working

Mon Sep 10, 2018 8:54 pm

Hello
I don't see this feature on the 5800.
It exists on the wife BV6000 but not on mine. Our it's hidden somewhere I didn't find :(
Let me die on my own terms, let me live and let me learn
Now I’ll follow my own way, and I’ll live on to another damn day
Freedom carries sacrifice, remember when this was MY life
 
 
User avatar
LilYoda
Topic Author
Posts: 3
Joined: Sun Sep 09, 2018 3:05 pm

Re: Background sync not working

Wed Sep 12, 2018 8:03 am

I checked and the setting isn't there. Even on gmail:

Image

I have noticed an improvement by turning duraspeed off for these 3 apps. Is this what Duraspeed is supposed ot do? limit background functionnalities?

Here is what I see in settings:
Image
Image
Let me die on my own terms, let me live and let me learn
Now I’ll follow my own way, and I’ll live on to another damn day
Freedom carries sacrifice, remember when this was MY life
 
blackview_admin
Posts: 5548
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Background sync not working

Thu Sep 13, 2018 10:08 pm

try to find such option pressing the "menu/app list" button near your "home" button.
Duraspeed will increase CPU priority for different apps. But it will not do the trick you are looking for.

Who is online

Users browsing this forum: No registered users and 1 guest