Blackview User Forum

 
halliburton
Topic Author
Posts: 2
Joined: Sun Feb 17, 2019 6:32 pm

A20 Touchscreen not working

Sun Feb 17, 2019 6:45 pm

Hi,

I have a blackview A20. Yesterday the touch screen just stopped working. It is not broken or damaged in any way. I have not dropped it. I used the phone, put it in my pocket and in one hour I received a call but the touch was off. What can I do? I tried to restart, there is no change.

I hope you can help me. The phone is 7-8 months old and is working perfectly until now.

Thank you!
 
blackview_admin
Posts: 6455
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: A20 Touchscreen not working

Mon Feb 18, 2019 6:55 pm

Hi there! First try to perform a factory reset (= total data wipe) from the recovery menu.
Please refer to this tutorial:
viewtopic.php?f=192&t=334922

Then report back if this solves your issue or not ;)
 
halliburton
Topic Author
Posts: 2
Joined: Sun Feb 17, 2019 6:32 pm

Re: A20 Touchscreen not working

Tue Feb 19, 2019 9:14 pm

Thanks for the tip. I have family pics on the phone memory though that i want to keep. It the screen is not working, I can not download them on my PC as I ca not unlock the phone with my pin....is there a way to avoid loosing my data? Should I send the phone to service?
 
blackview_admin
Posts: 6455
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: A20 Touchscreen not working

Thu Feb 21, 2019 10:09 am

Check your google account with a PC, maybe your photos have been auto-uploaded to Google drive!

Who is online

Users browsing this forum: No registered users and 1 guest