Blackview User Forum

 
blackview_admin
Posts: 6154
Joined: Mon Aug 17, 2015 3:30 am
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Re: The screen won't turn off after the 30 seconds after the last update.

Thu Jan 17, 2019 7:49 pm

Can anybody else confirm such issue?
 
Cypryan
Topic Author
Posts: 9
Joined: Fri Jan 11, 2019 9:22 am

Re: The screen won't turn off after the 30 seconds after the last update.

Fri Jan 18, 2019 6:48 am

And now i discover that something is draining my battery. Doing nothing with my phone in one day ,the battery is 70% from 100%. I mailed the vendor,but is not responding i called,but no answer. I have 2 yars warranty and a have the phone from June 2018.
 
Cypryan
Topic Author
Posts: 9
Joined: Fri Jan 11, 2019 9:22 am

Re: The screen won't turn off after the 30 seconds after the last update.

Sat Jan 19, 2019 3:48 pm

Something is happening with my bv 10000 pro...the battery is draing too fast without loading the processor,without doing nothing.+ 30 % gone in 10 hours,without doing nothing. Until update ,after recharge,in 10 hours the battery rate discharge was max 2 % in 15 hours without doing nothing. The seller is not responding at phone and email. In Romania is another seller than IHunt?
 
blackview_admin
Posts: 6154
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: The screen won't turn off after the 30 seconds after the last update.

Mon Jan 21, 2019 9:33 pm

It looks like a bad hardware issue is going on with your phone. Contacting your seller to have it replaced under warranty will be the only real solution for that. You can check for official Blackview official stores nearby here:
http://blackview.hk/global-agents/
 
Cypryan
Topic Author
Posts: 9
Joined: Fri Jan 11, 2019 9:22 am

Re: The screen won't turn off after the 30 seconds after the last update.

Wed Jan 23, 2019 9:09 pm

Solved!!! I was in service with my BV P10000 and the mother-board was changed under warranty. The phone works normally . stranger is the android Oreo ,witch is installed on my phone. I reeded that Oreo don't come for BV P 10000....
 

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