Blackview User Forum

 
TloluviN
Posts: 9
Joined: Sun Jul 08, 2018 9:39 am

Re: Phone freezing and restarting randomly

Mon Jul 30, 2018 9:15 pm

I have made factory reset. Stil the same. Plus...when charged phone ALWAYS turns off...
 
blackview_admin
Posts: 5388
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone freezing and restarting randomly

Tue Jul 31, 2018 1:22 pm

TloluviN wrote:
I have made factory reset. Stil the same. Plus...when charged phone ALWAYS turns off...

For your specific case, i suggest to contact your seller to have your faulty device replaced under warranty. It really looks like a bad hardware fault.
 
TheSanja
Posts: 3
Joined: Sun Sep 16, 2018 8:27 pm

Re: Phone freezing and restarting randomly

Sun Sep 16, 2018 8:58 pm

I have a same problem. It restarts radnomly, sometime few times a day, sometime it works fine for a few days. I reported the issue to the seller and they reportedly contacted supplier. This is a quote of their message : "Please help us open the phone back , and the shrapnel is in poor contact. After I asked if I should open the phone!? they said: "Please ask the professional person help you"
Does this make any sense?
 
blackview_admin
Posts: 5388
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone freezing and restarting randomly

Wed Sep 19, 2018 6:13 pm

TheSanja wrote:
I have a same problem. It restarts radnomly, sometime few times a day, sometime it works fine for a few days. I reported the issue to the seller and they reportedly contacted supplier. This is a quote of their message : "Please help us open the phone back , and the  shrapnel is in poor contact. After I asked if I should open the phone!? they said: "Please ask the professional person help you"
Does this make any sense?

No, it doesn't. If the phone is still under warranty, seller have to repair/replace/refund it. You have to open nothing. Feel free to screenshot and forward my message.

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