Blackview User Forum

 
blackview_admin
Posts: 5259
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone freezing and restarting randomly

Sat Jun 16, 2018 1:58 pm

It seems that you got a a lemon... as known as a faulty unit.
My suggestion? contact your seller and have your device replaced under warranty.
 
R_Klaske
Posts: 2
Joined: Sun Jun 17, 2018 1:42 pm

Re: Phone freezing and restarting randomly

Sun Jun 17, 2018 1:48 pm

I can confirm the freezing and restarting as well, on regular bases, at least a few times a week. I always hope it doesn't happen at night, since I use the alarm on my phone to get up on time for work. As @Aragorn82 already pointed out, apps seem to crash quite often as well.

Installed the latest firmware update OTA yesterday (now _20170803_20180522-1555) and it hasn't frozen since, but that's just one day. Hoping for the best :)
 
P_E_T_O
Posts: 5
Joined: Fri Jun 08, 2018 8:13 am

Re: Phone freezing and restarting randomly

Mon Jun 18, 2018 9:19 am

@R_Klaske are you sure that you have the same device (P10000 Pro)? since your ROM number is different from mine P10000_Pro_Blackview_V1.2_20180124_20180507-1851 and my OTA says that my ROM is currently up to date

@blackview_admin is there an official ROM update?

Thanks
 
blackview_admin
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Re: Phone freezing and restarting randomly

Tue Jun 19, 2018 12:40 pm

P_E_T_O wrote:
@blackview_admin is there an official ROM update?

Thanks

yes, via OTA
 
P_E_T_O
Posts: 5
Joined: Fri Jun 08, 2018 8:13 am

Re: Phone freezing and restarting randomly

Tue Jun 19, 2018 1:35 pm

there is no new update for me, I`m actual on P10000_Pro_Blackview_V1.2_20180124_20180507-1851
will be also downloadable version available? and what is the changelog in new version?
 
blackview_admin
Posts: 5259
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Re: Phone freezing and restarting randomly

Wed Jun 20, 2018 8:30 am

P_E_T_O wrote:
there is no new update for me, I`m actual on P10000_Pro_Blackview_V1.2_20180124_20180507-1851
will be also downloadable version available? and what is the changelog in new version?

OTA updates delivery is hit and miss: not every user gets the update at the same time / not every user gets the update!
The update is about improving camera performance.
Downloadable version should come soon.
 
Aragorn82
Topic Author
Posts: 5
Joined: Fri Jun 08, 2018 7:40 am

Re: Phone freezing and restarting randomly

Thu Jun 21, 2018 12:22 pm

@blackview_admin  Do u think that motherboard replacement would solve my problem?
 
blackview_admin
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Re: Phone freezing and restarting randomly

Sat Jun 23, 2018 2:01 am

Aragorn82 wrote:
@blackview_admin  Do u think that motherboard replacement would solve my problem?

It could.
 
TloluviN
Posts: 9
Joined: Sun Jul 08, 2018 9:39 am

Re: Phone freezing and restarting randomly

Wed Jul 25, 2018 9:06 am

Hi everyone,
Im using P10000pro since 3 weeks. I got the freeze and random shut down problem. My phone with fully loaded battery (100%) works fine, then reaches 98% and turns off randomly. It looses settings when turned on again, some apps shortcuts on main screen disapear. When reaches battery level like 85-90% it works fine till next charge. I got default android compilation 7.1.1 version 20180124, no updates available. Tried to turn off inteligent battery managment and run in high efficency mode but with no success.
 
blackview_admin
Posts: 5259
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone freezing and restarting randomly

Mon Jul 30, 2018 12:28 am

TloluviN wrote:
Hi everyone,
Im using P10000pro since 3 weeks. I got the freeze and random shut down problem. My phone with fully loaded battery (100%) works fine, then reaches 98% and turns off randomly. It looses settings when turned on again, some apps shortcuts on main screen disapear. When reaches battery level like 85-90% it works fine till next charge. I got default android compilation 7.1.1 version 20180124, no updates available. Tried to turn off inteligent battery managment and run in high efficency mode but with no success.

I suggest you to perform a factory reset and try again.

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