Blackview User Forum

 
Aragorn82
Topic Author
Posts: 5
Joined: Fri Jun 08, 2018 7:40 am

Phone freezing and restarting randomly

Fri Jun 08, 2018 8:09 am

Hi,
I got my new phone few days ago. After first setup it seemed to be working normally.  But then it started to freeze and restart at random.
Sometimes it restarts 4x in a row while idle laying on the table.
System apps randomly crash , e.g Google Play services, System UI ect
I have done a factory reset , but no improvement.

My current ROM ver :  P10000_Pro_Blackview_V1.2_20180124_20180507-1851

Please help somebody
 
blackview_admin
Posts: 5113
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezing and restarting randomly

Fri Jun 08, 2018 9:42 am

Can anybody else confirm such issue?
 
P_E_T_O
Posts: 5
Joined: Fri Jun 08, 2018 8:13 am

Re: Phone freezing and restarting randomly

Fri Jun 08, 2018 12:49 pm

I`m experiencing same issue
 
User avatar
jaja
Posts: 26
Joined: Mon May 28, 2018 6:05 pm

Re: Phone freezing and restarting randomly

Fri Jun 08, 2018 5:21 pm

Hi (sorry for...)

my P10000 pro works very fine.

my build version is the same...
regards
jaja
 
Aragorn82
Topic Author
Posts: 5
Joined: Fri Jun 08, 2018 7:40 am

Re: Phone freezing and restarting randomly

Mon Jun 11, 2018 9:07 am

Hi there, 
I've got some updates.
Using a cpu monitor app, i have found that something was using my CPU at 100% with CPU load about 5%.
System and user apps keep crashing randomly, phone still restarts randomly.
I have added some screenshots.

Any ideas?
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blackview_admin
Posts: 5113
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezing and restarting randomly

Mon Jun 11, 2018 3:32 pm

Thanks for your feedback. We are gathering additional infos and feedbacks also from other users.
 
MRUK
Posts: 16
Joined: Fri May 18, 2018 2:29 am

Re: Phone freezing and restarting randomly

Tue Jun 12, 2018 2:34 am

Aragorn82 wrote:
Hi there,
I've got some updates.
Using a cpu monitor app, i have found that something was using my CPU at 100% with CPU load about 5%.
System and user apps keep crashing randomly, phone still restarts randomly.
I have added some screenshots.

Any ideas?

Sir i see you have Supersu installed, please can you tell me what tool you use to root or post TWRP that you have installed please. I try install twrp but everytime it juts restart the phone and still stock recovery installed so maybe i use wrong TWRP.
 
blackview_admin
Posts: 5113
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone freezing and restarting randomly

Tue Jun 12, 2018 11:42 am

Rooting can't be officially supported for obivous reasons.
Please un-root your device and check if the reported problems are still here.
 
Aragorn82
Topic Author
Posts: 5
Joined: Fri Jun 08, 2018 7:40 am

Re: Phone freezing and restarting randomly

Wed Jun 13, 2018 11:06 am

Phone was faulty since I first powered it up. It froze Just after initial setup and restarted several times, same situation after first update to latest ROM. I had it this way for few days.
Root did not change anything, i did not mess up with system. System apps (user-apps  also) were crashing with and without ROOT
it is un-rooted now and still not working properly. 
 
Aragorn82
Topic Author
Posts: 5
Joined: Fri Jun 08, 2018 7:40 am

Re: Phone freezing and restarting randomly

Wed Jun 13, 2018 11:39 am

one more info, when I was doing first update to latest ROM version after initial setup, phone restarted to install the update, but 
while installing it stopped  with an error, see picture. Then I had to force restart it, but system did not boot.
So I could not use the phone anyway.
I had to install ROM backup from my friend, luckily his phone is working normally and he made  a backup of his phone ROM.
But my device still behave like I described earlier

please help
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