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Very low wifi connectivity
Posted: Wed Apr 11, 2018 11:52 pm
by underwhere
Good day, I have just purchased a BV4000 pro and I noticed that it has problems connecting to my wifi router. I would have to be literally 3 feet from the modem for it to connect and moving away from that distance would drop the signal to a mere10-20%. I have other wifi devices in the house and none of them are like this. Already tried changing channels but still the same.
Will the ROM fix this issue or do I have to return the phone?
Re: Very low wifi connectivity
Posted: Thu Apr 12, 2018 5:55 pm
by blackview_admin
Do you connect to 2.4 ghz or 5.0 ghz wifi?
Re: Very low wifi connectivity
Posted: Wed Apr 18, 2018 5:33 am
by wopw
good afternoon! the same problem, but also the problem with bluetooth, also weakly catches.and taking into account the common antenna there is no difference to connect to 2.4 Hz or 5, everywhere bad reception. bluetooth - headphones lose connection with the phone if you close your phone in your pocket !!! indicates the insufficient power of the antenna, if you remove the back cover reception of wi-fi and bluetooth becomes better. it seems that the antennas were incorrectly calculated
Re: Very low wifi connectivity
Posted: Wed Apr 18, 2018 2:19 pm
by blackview_admin
wopw wrote:good afternoon! the same problem, but also the problem with bluetooth, also weakly catches.and taking into account the common antenna there is no difference to connect to 2.4 Hz or 5, everywhere bad reception. bluetooth - headphones lose connection with the phone if you close your phone in your pocket !!! indicates the insufficient power of the antenna, if you remove the back cover reception of wi-fi and bluetooth becomes better. it seems that the antennas were incorrectly calculated
Thanks for your feedback.
Can anybody else confirm that removing the back cover increases wifi and bluetooth stability?
Re: Very low wifi connectivity
Posted: Fri Apr 20, 2018 9:12 am
by wow777
Good day, took this phone, and Wi-Fi in it that is, then no, constantly disappears for an indefinite time. Tell me what to do? It can be changed to the same, but with a working Wi-Fi?
Re: Very low wifi connectivity
Posted: Fri Apr 20, 2018 9:18 am
by wow777
And yes! When removing the back cover, the wi-fi signal improves !!!
Re: Very low wifi connectivity
Posted: Fri Apr 20, 2018 6:16 pm
by blackview_admin
wow777 wrote:And yes! When removing the back cover, the wi-fi signal improves !!!
Thanks for your feedback. I'm sending such info to the tech team.
Re: Very low wifi connectivity
Posted: Sat Apr 21, 2018 8:39 am
by wow777
Thanks!
Blackview BV4000 PRO
Posted: Thu May 03, 2018 7:39 am
by vadimbortnik
Very weak wi-fi signal, permanently disconnects the router, how to solve the problem with wi-fi
Re: Very low wifi connectivity
Posted: Sat Jun 02, 2018 6:25 am
by AlexeyV
Same for me, wifi signal very low on bv4000, just 2-3 meters from the router is ok +-, while on other telephones distance could be much bigger.
In case you need more details, please let me know.
Support team, please do something with this.
Thanks in advance!