Very low wifi connectivity

underwhere
Posts: 1
Joined: Wed Apr 11, 2018 11:44 pm

Very low wifi connectivity

Postby underwhere » Wed Apr 11, 2018 11:52 pm

Good day, I have just purchased a BV4000 pro and I noticed that it has problems connecting to my wifi router. I would have to be literally 3 feet from the modem for it to connect and moving away from that distance would drop the signal to a mere10-20%. I have other wifi devices in the house and none of them are like this. Already tried changing channels but still the same.

Will the ROM fix this issue or do I have to return the phone?

blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Very low wifi connectivity

Postby blackview_admin » Thu Apr 12, 2018 5:55 pm

Do you connect to 2.4 ghz or 5.0 ghz wifi?

wopw
Posts: 2
Joined: Tue Dec 26, 2017 6:27 pm

Re: Very low wifi connectivity

Postby wopw » Wed Apr 18, 2018 5:33 am

good afternoon! the same problem, but also the problem with bluetooth, also weakly catches.and taking into account the common antenna there is no difference to connect to 2.4 Hz or 5, everywhere bad reception. bluetooth - headphones lose connection with the phone if you close your phone in your pocket !!! indicates the insufficient power of the antenna, if you remove the back cover reception of wi-fi and bluetooth becomes better. it seems that the antennas were incorrectly calculated :evil:

blackview_admin
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Re: Very low wifi connectivity

Postby blackview_admin » Wed Apr 18, 2018 2:19 pm

wopw wrote:good afternoon! the same problem, but also the problem with bluetooth, also weakly catches.and taking into account the common antenna there is no difference to connect to 2.4 Hz or 5, everywhere bad reception. bluetooth - headphones lose connection with the phone if you close your phone in your pocket !!! indicates the insufficient power of the antenna, if you remove the back cover reception of wi-fi and bluetooth becomes better. it seems that the antennas were incorrectly calculated :evil:


Thanks for your feedback.
Can anybody else confirm that removing the back cover increases wifi and bluetooth stability?

wow777
Posts: 2
Joined: Fri Apr 20, 2018 9:00 am

Re: Very low wifi connectivity

Postby wow777 » Fri Apr 20, 2018 9:12 am

Good day, took this phone, and Wi-Fi in it that is, then no, constantly disappears for an indefinite time. Tell me what to do? It can be changed to the same, but with a working Wi-Fi?

wow777
Posts: 2
Joined: Fri Apr 20, 2018 9:00 am

Re: Very low wifi connectivity

Postby wow777 » Fri Apr 20, 2018 9:18 am

And yes! When removing the back cover, the wi-fi signal improves !!!

blackview_admin
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Re: Very low wifi connectivity

Postby blackview_admin » Fri Apr 20, 2018 6:16 pm

wow777 wrote:And yes! When removing the back cover, the wi-fi signal improves !!!


Thanks for your feedback. I'm sending such info to the tech team.


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