Blackview User Forum

 
bilyj
Topic Author
Posts: 11
Joined: Thu Jul 26, 2018 10:06 am

Apps not support in Google play store, after update

Tue Sep 11, 2018 11:43 am

After update my bv8000pro to Android 8, can't install 3 application from Google play store.
https://play.google.com/store/apps/deta ... .camera_mx
https://play.google.com/store/apps/deta ... srunclient
https://play.google.com/store/apps/deta ... uk.Bukovel
That's application was installed while I have Android 7 firmware.
I chatted with Zombies run support, they sad that Zombies run is available for Android 8.
They recommend to clean cash and date at Google play store app and Google play service app. But that didn't help.
 
blackview_admin
Posts: 5909
Joined: Mon Aug 17, 2015 3:30 am
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Re: Apps not support in Google play store, after update

Tue Sep 11, 2018 10:39 pm

Hi there, please perform a total factory reset of the device and try again.
 
jman0
Posts: 118
Joined: Tue Nov 07, 2017 11:47 am

Re: Apps not support in Google play store, after update

Wed Sep 12, 2018 8:37 am

I was also unable to install some apps while on Oreo. I went back to Android 7 and was able to install them with no issues. One was from my bank, so it might have something to do with the phone not being certified by Google, something Blackview should definitely address.
 
bilyj
Topic Author
Posts: 11
Joined: Thu Jul 26, 2018 10:06 am

Re: Apps not support in Google play store, after update

Wed Sep 12, 2018 7:11 pm

I made factory reset, after updated to Android 8. In this time I can't make it again, I am abroad and heve problem with internet.
 
Motionman2008
Posts: 8
Joined: Fri Feb 09, 2018 8:55 am

Re: Apps not support in Google play store, after update

Thu Sep 13, 2018 8:38 pm

jman0 wrote:
I was also unable to install some apps while on Oreo. I went back to Android 7 and was able to install them with no issues. One was from my bank, so it might have something to do with the phone not being certified by Google, something Blackview should definitely address.

The BV8000 has been verified with Google for a ling time now (I think it was sorted with the first Update after the phones release)
 
jman0
Posts: 118
Joined: Tue Nov 07, 2017 11:47 am

Re: Apps not support in Google play store, after update

Mon Oct 01, 2018 8:42 am

Motionman2008 wrote:
jman0 wrote:
I was also unable to install some apps while on Oreo. I went back to Android 7 and was able to install them with no issues. One was from my bank, so it might have something to do with the phone not being certified by Google, something Blackview should definitely address.

The BV8000 has been verified with Google for a ling time now (I think it was sorted with the first Update after the phones release)

Every time a phone receives a new Android version (not just an update of the same version) like going from 7 to 8, or from 8 to 9, it has to be verified again.
 
bilyj
Topic Author
Posts: 11
Joined: Thu Jul 26, 2018 10:06 am

Re: Apps not support in Google play store, after update

Sat Feb 02, 2019 5:39 pm

Updated my bv8000pro to V1.1_20180914_20180914_1420
But application from 1st post isn't supported on bv8000.
P.S. performed total factory reset of the my device, 3 times))
 
blackview_admin
Posts: 5909
Joined: Mon Aug 17, 2015 3:30 am
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Re: Apps not support in Google play store, after update

Thu Feb 07, 2019 10:23 pm

bilyj wrote:
Updated my bv8000pro to V1.1_20180914_20180914_1420
But application from 1st post isn't supported on bv8000.
P.S. performed total factory reset of the my device, 3 times))


It looks like an issue related to such apps, unfortunately there's nothing we can do for that. You may ask app developers to release a fix
 
bilyj
Topic Author
Posts: 11
Joined: Thu Jul 26, 2018 10:06 am

Re: Apps not support in Google play store, after update

Wed Feb 20, 2019 10:53 pm

blackview_admin wrote:
bilyj wrote:
Updated my bv8000pro to V1.1_20180914_20180914_1420
But application from 1st post isn't supported on bv8000.
P.S. performed total factory reset of the my device, 3 times))


It looks like an issue related to such apps, unfortunately there's nothing we can do for that. You may ask app developers to release a fix


But with firmware on Android 7, this apps was support.
 
blackview_admin
Posts: 5909
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Apps not support in Google play store, after update

Thu Feb 21, 2019 10:05 am

bilyj wrote:
blackview_admin wrote:
bilyj wrote:
Updated my bv8000pro to V1.1_20180914_20180914_1420
But application from 1st post isn't supported on bv8000.
P.S. performed total factory reset of the my device, 3 times))


It looks like an issue related to such apps, unfortunately there's nothing we can do for that. You may ask app developers to release a fix


But with firmware on Android 7, this apps was support.

I know, but for Oreo is different. You have to ask app developers about it. I'm sorry.

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