Blackview User Forum

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Aeron
Posts: 135
Joined: Tue Jul 04, 2017 7:47 am

Re: Whats after the Oreo Release?

Sat Oct 06, 2018 9:09 pm

As I already said, I was not asking for Oreo, but I was not against it either. And I can't say I had guessed how things would turn, to be honest. But I had hoped that the manufaturer would have offered a good, simple ROM in the following month after release. Now that I'm seeing it didn't and won't happen, I'm just hoping the source code will be released so the community may have a chance to make the good, simple ROM I had hope the manufacturer would. 
 
Athanasios
Posts: 12
Joined: Sun Jun 17, 2018 4:23 pm

Re: Whats after the Oreo Release?

Sun Oct 07, 2018 6:51 am

It feels like we lost the Oreo train.Maybe skip Oreo and go straight for Pie.Give it to the users in this forum as Beta and let the bug fixing begin.You gonna public release it on time.
Greece
BV9000 Pro F V0.5_20180709_20180710-2128
Cosmote
 
Dphilpott81
Posts: 56
Joined: Thu May 03, 2018 5:36 pm

Re: Whats after the Oreo Release?

Sun Oct 07, 2018 10:47 am

Quarter of a year has passed since the release of this unstable ROM. Why won't the source code be released by blackview, do you even know the reason? You obviously need help. Will you answer or will you dodge? (Let's settle the question dodging debate)
 
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blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Whats after the Oreo Release?

Mon Oct 08, 2018 10:53 pm

Aeron wrote:
Why won't you release source codes ? AOSP is open source, and additionnaly, it would benefit the users a lot while lightening the workload for your tech team. No drawbacks for BlackView, a huge amount of advantages for both you and the customer. Refusal indicates something weird going on.

Why isn't there any kind of prioritization for older phones ? You keep releasing new phones while older phones have a lot of bugs. It seems really a bad way to make users come back when they need a new phone while giving a clear impression that you don't give a damn about user experience and only care about selling more and more phones. There is no way you will ever be able to fix all older phones bugs + the newer phones bug without letting the community work on the code.

Why is there absolutely no transparency about planning and delay ? Any company has deadline and should be able to reliably let curstomers know when an update is coming. In my "Oreo" example, there were several contradictory announcement: first, no oreo. 3 weeks later, Oreo. First release date, October (I think, not sure, not gonna use it against you). Then release in june. That is a great lot confusing and gives the impression that nobody has any idea about what they're doing. I'm not asking for 100% public planning (that I know is not possible), but just be reliable when announcing a release date instead of saying "I don't know".

Last note: I'm not complaining about you, "blackview_admin" as a person, not even about your answer themselves. I'm pretty sure you're just following your company policy, and it is that policy that I question. I think it is deeply flawed (based on your answers and updates) if your objective really is consumer satisfaction. Just for your information, I bought my BV8000Pro last year, early July (so not so long after release) and the phone is still sitting in my drawer because I'm really (really really...) disapointing in it. This means unless there is a big change in the way BV customers are dealt with, this is my first and last BV device (and I can't recommend a device that I'm not using). I thing there is nothing good about this situation for BlackView's commercial future.

1) Source codes can't be released by Blackview. That's because policies regarding out developer/tech team. I can't share more details about that with you, as these are classified. i'm sorry, i hope you'll understand.
2) I know and understand what you are saying... but we don't have unlimited resources. We can't stop focusing on the development of new (and always better) phones. 
3) As stated many times, our internal development roadmaps are very very dynamic. Our deadlines are dynamic. I know that BIG companies have sharp deadlines (..and not always..), but we can't be compared to them at the moment. We will improve and get better. We are not Microsoft.
4) Your disappointment on the Bv8000 pro is a bit excessive in my opinion. I use my BV8000 pro as my primary phone since one year. It isn't perfect, but definitely far from "being unusable" as you state.
 
VADUS
Posts: 64
Joined: Thu Jul 19, 2018 2:42 pm

Re: Whats after the Oreo Release?

Tue Oct 09, 2018 7:16 am

Dear BlackView Admin,

Is there any estimated time-frame for getting the fixed Oreo release? It is almost the middle of October now, and we have been waiting for it since the beginning of September.
 
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blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Whats after the Oreo Release?

Tue Oct 09, 2018 10:28 pm

VADUS wrote:
Dear BlackView Admin,

Is there any estimated time-frame for getting the fixed Oreo release? It is almost the middle of October now, and we have been waiting for it since the beginning of September.

I know that, but a time frame for getting new updates on the Oreo ROM can't be predicted at the moment. Tech team is aware of all the tracked issues, by the way. 
 
Aeron
Posts: 135
Joined: Tue Jul 04, 2017 7:47 am

Re: Whats after the Oreo Release?

Wed Oct 10, 2018 8:38 am

blackview_admin wrote:
1) Source codes can't be released by Blackview. That's because policies regarding out developer/tech team. I can't share more details about that with you, as these are classified. i'm sorry, i hope you'll understand.
2) I know and understand what you are saying... but we don't have unlimited resources. We can't stop focusing on the development of new (and always better) phones. 
3) As stated many times, our internal development roadmaps are very very dynamic. Our deadlines are dynamic. I know that BIG companies have sharp deadlines (..and not always..), but we can't be compared to them at the moment. We will improve and get better. We are not Microsoft.
4) Your disappointment on the Bv8000 pro is a bit excessive in my opinion. I use my BV8000 pro as my primary phone since one year. It isn't perfect, but definitely far from "being unusable" as you state.

First, thank you for your answers.

1/ I can't understand, but I'm not surprised. I imagine there is no point on asking why, and honestly when a company can't explain something why they can't release something tha should be open source, I think they're hiding something in the code that they don't want me to see (huge loss of trust). Anyway, everybody looses in this situation.

2/ I'm not asking you to stop doing it, but to change the way you are doing it. If you don't have time to focus on software, let other people do it (the community is for free...).
Sorry but when you release several "flagship" phones per year, it's normal you can't keep up with the software so if you want your customer happy, let them have the code to deal with it. You can't have a small team, release 10+ phones a year and have them to work seamlessly. Once again, your strategy is hurting everyone.

3/ There is no point on arguing that, we won't hear eachother. We'll see how it turns out for you !

4/ I can't use it on Oreo for obvious reasons... As for Nougat, security patches are from july 2017. Two big vulnerabilities were found around september 2017 (BT + WPA2) that are still not patched as of today and I work in a restricted area where security is controlled. So no, I can't safely use my device on a daily basis. Maybe I am a demanding user, but that does not make my point invalid. I need safety patches to be updated on a regular basis, and I naively thought Blackview could do that. I guess I was wrong, hence my disapointment.
 
Dphilpott81
Posts: 56
Joined: Thu May 03, 2018 5:36 pm

Re: Whats after the Oreo Release?

Sat Oct 13, 2018 7:06 pm

I feel the source code needs to be released for this ROM to be made stable.

"BLACKVIEW advocates "quality and experience", imposing strict examination on each procedure from design to production. In terms of quality, all products of BLACKVIEW are subject to strict high standards and high-quality testing processes to ensure that every user has perfect experience. "

If these really are your values, just do it because your letting yourselves down as much as your customers.
I promise you my experience is not perfect. Far from it.
 
VADUS
Posts: 64
Joined: Thu Jul 19, 2018 2:42 pm

Re: Whats after the Oreo Release?

Wed Oct 17, 2018 6:39 am

May be someone should just post an article about the way Blackview announces its new software and what is really hiding behind this event? May be it may help Blackview team start to treat their customers in a proper way? 
 
jman0
Posts: 119
Joined: Tue Nov 07, 2017 11:47 am

Re: Whats after the Oreo Release?

Wed Oct 17, 2018 8:03 am

That statement about Blackview not releasing the source codes, and the secrecy behind it, makes me think Blackview developers are using software they shouldn't be using (i.e. some unlicensed piece of code from third parties) and releasing the code would reveal that. Maybe I'm wrong, but that's what all this leads me to think. Anyone else thought of reverse engineering?

I'm overall happy with my BV8000, and was happier when it was updated monthly or bi-monthly on Nougat (except for the security patches not being updated) but I'm also pretty sure that my next phone won't be a Blackview. Maybe the next Pocophone, when they release an 8 Gb RAM phone or something like that, but definitely not Blackview.
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