Blackview User Forum

 
cassapo
Topic Author
Posts: 2
Joined: Thu Jul 20, 2017 2:27 pm

Software??

Thu Apr 11, 2019 9:13 pm

Hello, I have the IU stop problem, why?
How can I solve this?
When I reboot the phone, I can touch normally in the phone, but after 2 minutes the error appears and the phone block and stay very, very slow.
I already did factory reset, but after a while the error come back.
Image in attachment, are in Portuguese.
Attachments
IMG-20190408-WA0004.jpg
IU of the system is not responding:
Close the application
Wait
IMG-20190408-WA0004.jpg (69.01 KiB) Viewed 213 times
 
blackview_admin
Posts: 6352
Joined: Mon Aug 17, 2015 3:30 am
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Re: Software??

Sun Apr 14, 2019 1:37 am

If a factory reset WITHOUT loading a previous backup after that can't solve your issue, unfortunately you'll have to contact your seller to have your phone replaced under warranty, as it looks like an hardware fault.

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