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alproterra
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Posts: 2
Joined: Thu Mar 14, 2019 11:10 pm

Mobile data not responding

Thu Mar 14, 2019 11:14 pm

Hi there, I seem to be having some difficulty connecting to mobile data. My phone is a Blackview BV9000. I have contacted my provider- Virgin Media who have done as much as they could but have now said I need to contact yourselves as they have tried everything their end. The 3G button is showing but it has a cross next to it and won't load any websites. Is there something I need to do with the phone to get it to respond to 3G?
 
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blackview_admin
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Re: Mobile data not responding

Sat Mar 16, 2019 12:51 am

Hi there. Where are you living at the moment? it looks like a band/country incompatibility issue.
 
alproterra
Topic Author
Posts: 2
Joined: Thu Mar 14, 2019 11:10 pm

Re: Mobile data not responding

Sat Mar 16, 2019 11:04 am

Not sure of that, I live in the UK and my work phone is fine and my old phone before this one was fine too
 
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blackview_admin
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Re: Mobile data not responding

Sat Mar 16, 2019 11:20 pm

If you live in the UK, all phone bands are working correctly. At this point, your phone internal antenna may got disconnected or damaged. I suggest you to contact your seller to have it replaced under warranty, but before that try to perform a factory reset and change SIM slot.

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