My name is Alejandro I am writing to you from Spain, I bought a BV9000 less than 6 months ago through Ali Express this store https://cectdigi.es.aliexpress.com/store/408794?spm=a2g0s.90426126.96.36.199c263c0EUYWlP and I had problems in the screen, there was a part that was not working, I sent it to China and they fixed it for me and sent it back.
However now the whole screen is not responding at all, I can not even turn the phone off, I am attaching a video, please let me know what to do.
They told me that they are sending me a new screen that ypu are gping to send from the factory to them. I do not know how to change it, let me know please, I need my phone to work!
Thanks in advance
PS I just see I can not send a video, please let me know how to send you the video so you can see that the screen does not work