Blackview User Forum

 
Gibbo
Topic Author
Posts: 2
Joined: Tue Apr 03, 2018 10:09 pm

BV9000 Won't make or receive calls

Tue Apr 03, 2018 10:24 pm

Hi, I have purchased 2 x BV9000 phone and both are experiencing the same problem.

Neither phone will make or receive phone calls.

Both phones are connected to a 4G Network, they can receive cellular data and can send and receive MMS & SMS.

Can you please advise what problem would be preventing the phones making or receiving voice calls?

Thanks, Gibbo
 
blackview_admin
Posts: 5330
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Re: BV9000 Won't make or receive calls

Wed Apr 04, 2018 3:37 am

hello,
please tell us your firmware version and we will report it to the tech team.
btw, how did it happen? any updates?
 
Gibbo
Topic Author
Posts: 2
Joined: Tue Apr 03, 2018 10:09 pm

Re: BV9000 Won't make or receive calls

Wed Apr 04, 2018 5:32 am

I have found the problem.

Australia's main mobile network is Telstra and their 3G network is 94% covered with B5 850MHz which isn't supported by the BV9000.

Do not buy BV9000 for use in Australia !
 
blackview_admin
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Re: BV9000 Won't make or receive calls

Sat Apr 14, 2018 12:05 pm

Thanks for your feedback!
 
Cen265
Posts: 1
Joined: Wed Jul 25, 2018 10:44 am

Re: BV9000 Won't make or receive calls

Wed Jul 25, 2018 11:03 am

I am having the same problem, it has nothing to do with the network, A friend has an identical phone and uses the same network and has no problems. Mine will not make or receive calls.
 
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Re: BV9000 Won't make or receive calls

Mon Jul 30, 2018 12:19 am

Cen265 wrote:
I am having the same problem, it has nothing to do with the network, A friend has an identical phone and uses the same network and has no problems. Mine will not make or receive calls.

In your specific case, your device is faulty and needs to be replaced under warranty, You'll have to contact your seller for that.

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