Blackview User Forum

 
inzone
Topic Author
Posts: 13
Joined: Tue Feb 20, 2018 5:47 am

BV9000 microphone problems

Tue Feb 20, 2018 8:39 am

I have just purchased a new BV9000 (ROM version 0.5-20180199).

The phone is completely useless in speakerphone/handsfree mode because the outbound audio is very low and completely muffled, so much so that the other party cannot understand what is being said.

Also when recording via the inbuilt app the recording levels are so low that the Vu meter barely moves and the recorded audio is very quiet.

This problem also seems to impact upon the accuracy of Google Voice.

This is the first time I have moved away from Samsung phones in amny years and did so because the online reviews were good, but now I am regretting it because the faults mean that two of the things I frequently use the phone for (handsfree and recording) do not work.
 
blackview_admin
Posts: 5247
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9000 microphone problems

Fri Mar 30, 2018 1:39 am

hello,
what is your firmware version?
did you update your device?
did you perform a factory reset?
 
inzone
Topic Author
Posts: 13
Joined: Tue Feb 20, 2018 5:47 am

Re: BV9000 microphone problems

Fri Apr 06, 2018 1:20 am

1 Firmware version is V5.0-20180119.
2 Device has been updated
3 Factory reset has been done but fails to solve problem
 
blackview_admin
Posts: 5247
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9000 microphone problems

Sun Apr 22, 2018 1:03 am

This workaround may help you solve such issue:
viewtopic.php?f=212&t=348808
 
inzone
Topic Author
Posts: 13
Joined: Tue Feb 20, 2018 5:47 am

Re: BV9000 microphone problems

Tue Apr 24, 2018 6:37 am

The solution you have provided does not solve what is clearly a hardware problem.
 
Jasimomitis
Posts: 1
Joined: Thu Jul 05, 2018 6:37 pm

Re: BV9000 microphone problems

Tue Aug 07, 2018 10:15 pm

For me the problem was solved when I opened the mobile and turned the golden terminals that pressed the speaker to push it permanently Fixed the problem of the microphone and the headset that it seems that it works well for me .
 
blackview_admin
Posts: 5247
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9000 microphone problems

Wed Aug 08, 2018 8:34 am

Jasimomitis wrote:
For me the problem was solved when I opened the mobile and turned the golden terminals that pressed the speaker to push it permanently Fixed the problem of the microphone and the headset that it seems that it works well for me .


Thanks for your precious feedback! ;)
 
jl.araos
Posts: 1
Joined: Sat Aug 11, 2018 1:47 pm

Re: BV9000 microphone problems

Sat Aug 11, 2018 2:49 pm

if the previous user found the solution by opening the device, how do we solve it, we do not know how to do that?
 
blackview_admin
Posts: 5247
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV9000 microphone problems

Sat Aug 11, 2018 3:48 pm

jl.araos wrote:
if the previous user found the solution by opening the device, how do we solve it, we do not know how to do that?


For such user the problem was hardware related. For you others there is a link I posted few posts ago. ;)

Who is online

Users browsing this forum: No registered users and 1 guest