Blackview User Forum

 
kenzer
Topic Author
Posts: 1
Joined: Sat Feb 17, 2018 5:15 pm

WiFi and Bluetooth connection problem

Sat Feb 17, 2018 5:24 pm

When i try to connect to the wifi network, the connection is created but there is no internet. I checked the router, there is no problem, i can use the internet on other devices but on the BV9000.

The other problem: when i try to connect to a bluetooth device, i get an error message (cant communite with the device). I also checked this bluetooth device and it worked well with other phones.
 
blackview_admin
Posts: 5115
Joined: Mon Aug 17, 2015 3:30 am
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Re: WiFi and Bluetooth connection problem

Thu Mar 29, 2018 6:57 am

hello,
What's your current firmware version?
you can try to enter the factory mode to reset the phone
here is the guide link:
viewtopic.php?f=192&t=334922
 
alfredoproma
Posts: 2
Joined: Fri Mar 23, 2018 1:14 pm

Re: WiFi and Bluetooth connection problem

Sat Apr 21, 2018 8:59 am

Hi Admin,
I updated my bv9000 pro with the latest firmware version V0.6-20180104 of the house that required .... but I continue to have problems with the bluetooth devices ... it connects but then disconnects this problem I have it on the bluetooth of the machine and intercom of the motorcycle helmet.
can you help me please
thank you
Alfredo
 
blackview_admin
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Re: WiFi and Bluetooth connection problem

Sun Apr 22, 2018 11:42 am

For the bluetooth issue, refer to this fix from the BV8000pro model:

0) Consider updating your device to the latest firmware and performing a factory reset after that

1) Go to "Settings" -> "Background task clear" and whitelist all your 3rd party apps wich need bluetooth to transfer data (i.e. samsung gear app, veryfit app and so on..). By doing that, they will be allowed to run in background even if the smartphone is in deep sleep state.

2) Go to "Settings" -> "Battery" -> "3 dots" in the upper right corner -> "Battery optimization" -> select "All apps" from the dropdown menu and disable battery optimization for every bluetooth service app, as
- Bluetooth MIDI service
- BT Tool
- Bluetooth sharing

and for every app needing to use bluetooth to transmit data, as
- Phone
- Phone services
- Call management
- Phone/Messaging storage
- your 3rd party music player
- other telephone dialer apps
- fitness band apps and so on

3) Only if the previous steps doesn't solve your issue, ALSO:
- Go to "Settings" -> "Battery" and disable "Standby intelligent power saving"
- Go to "Settings" -> "Duraspeed" and and disable it.

4) Only if, again, the previous steps still don't solve your issue, ALSO go to "Settings" -> "Battery" and set your device into "High performance mode"

Please follow these steps carefully and report back if your bluetooth issue gets solved
 
kotta
Posts: 6
Joined: Sat Nov 11, 2017 2:11 pm

Re: WiFi and Bluetooth connection problem

Mon Apr 23, 2018 8:25 pm

Hi,

I tested all of the solution and none of them is working. I have a BT based biker communication system (Sena SMH10) and it paired to the BV 8000 but no phone, no media played...

My phone is on the v0.1_20170803_20180124-1443 version and it says it is the latest.

Please let me know when this issue will be solved.

The BT Tracer tool says SPP communication failure.

Unfotunatley i have the same issue with my connected LG WatchR 2 with this phone and any BT devices stops working after a while.
 
blackview_admin
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Re: WiFi and Bluetooth connection problem

Tue Apr 24, 2018 8:45 am

kotta wrote:
Hi,

I tested all of the solution and none of them is working. I have a BT based biker communication system (Sena SMH10) and it paired to the BV 8000 but no phone, no media played...

My phone is on the v0.1_20170803_20180124-1443 version and it says it is the latest.

Please let me know when this issue will be solved.

The BT Tracer tool says SPP communication failure.

Unfotunatley i have the same issue with my connected LG WatchR 2 with this phone and any BT devices stops working after a while.


Will forward that to the tech team.
 
HunUser
Posts: 2
Joined: Fri May 20, 2016 1:55 pm

Re: WiFi and Bluetooth connection problem

Mon May 28, 2018 1:12 pm

Hello,

my mate bought a BV9000 Pro because liked my BV8000 Pro. Sitting in the same car my 8000 see 5 bluetooth devices, the 9000 see one only. And can't connect even to that one. Installed two system updates, there are no more to install. Same symptom. Checked if there is DuraSpeed running and "optimizing" bluetooth to useless as my 8000 did but no. As I see DuraSpeed is not installed.
Do you have any advice?
 
blackview_admin
Posts: 5115
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Re: WiFi and Bluetooth connection problem

Wed May 30, 2018 11:19 am

HunUser wrote:
Hello,

my mate bought a BV9000 Pro because liked my BV8000 Pro. Sitting in the same car my 8000 see 5 bluetooth devices, the 9000 see one only. And can't connect even to that one. Installed two system updates, there are no more to install. Same symptom. Checked if there is DuraSpeed running and "optimizing" bluetooth to useless as my 8000 did but no. As I see DuraSpeed is not installed.
Do you have any advice?

No additional advices except the one wich i shared few posts ago.

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